Offer summary

Qualifications:

Experience as a Business Analyst or in a Reporting role is required., Fluent in English at a C1 level, both written and verbal., Proficient in MS Office applications, especially Excel, and knowledgeable in Power BI., Strong analytical, communication, and time management skills are essential..

Key responsabilities:

Coordinate support tasks related to operations and report progress to the operations manager.

Create and automate Power BI reporting and maintain existing account dashboards.

Work with the operations team on employee scheduling and attendance tracking.

Act as the focal point for business controls and ensure compliance with company policies.

Job description

Job Title:

Business Analyst with English

Job Description

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.

Role Specific:

Reporting

Proactively tries to improve reporting system;
Supporting management team and participating in projects that aim to boost department's efficiency in terms of reporting/scheduling and RTA
Create and automate Power BI reporting for a few accounts
Maintain existing account dashboards
Data analysis and action planning support
Support Operations on budgeting, financial forecasting and aligning with company goals
Interact with company experienced Reporting architects and continuously improve skillset and knowledge on data analytics and reporting

WFM

Work with Ops team on monthly employee scheduling
Responsible for the attendance tracking – manual trackers, attendance tools etc.

Business Controls

Focal point for business controls in within the department;
Responsible for company compliance testing;
Working with sensitive personal information (SPI) and sensitive business information (SBI);
Adheres to all Health and Safety regulations, internal Concentrix, IT and local policies and procedures
Performs additional tasks according to business needs

Requirements

Working experience

Experience as a Business Analyst/RTA/SME/Reporting role

Language skills

Fluent level of English C1, both written and verbal

PC skills

Excellent knowledge in MS Office applications
Power BI knowledge
Proficient use of Excel for reporting and analysis
Strong analytical skills

Personal skills

Flexible with the ability to manage a demanding and changing workload
Excellent communication, presentation and time management skills
Self-driven and motivated.
Innovative and initiative individual.
Ability to work in a team and independently
Work at home opportunity
Working hours - Monday - Friday 9am-6pm, no work during Bulgarian Bank holidays

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

BGR Work-at-Home

Language Requirements:

Time Type:

Full time

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