Co-Op/ Intern, Professional Services Knowledge Base - Summer 2025

Job Title: Co-Op/ Intern, Professional Services Knowledge Base (Summer 2025)

Location: Remote, Canada (Alberta, B.C. and Ontario)

Term: 4 months

Start Date: April 28, 2025

Openings: 1 

We’re looking for a self-driven student or intern seeking a new opportunity with a high profile tech company. You’ll be working with a global Professional Services team to write, update and further organize internal knowledge base articles and deployment guides to categorize and document our workflows and processes, ensuring that Professional Services team members can easily access the information they need to provide the best and most efficient customer experience.

WHAT YOU’LL DO:

• Organize our current knowledge base resources and deployment guides to ensure: 
• Create new content or update existing content based on incoming requests from Professional Services leaders
• Contribute to an audit of our Knowledge Base by:
• Collaborate with Professional Services associates and leaders to improve the usability of our knowledge base through article structure improvements, content updates, and searchability improvements

WHAT YOU’LL NEED:

• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Commitment to Results: Consistently achieves results, demonstrating high performance.
• Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness.  #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.