Sales Engineer- Mineral Processing

About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solutions to the mining, food, recycling, packaging, aggregate and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network. This is a remote opportunity with frequent travel required.

Job Purpose:

• Understanding mining customer needs and aligning magnetic separation product offerings with their requirements.
• Providing mining customers with magnetic separation technical expertise and guidance throughout the sales process.
• Guiding magnetic separation product testing for mining applications and delivering compelling presentations to showcase the value of Eriez’ solutions.
• Collaborating with the mining sales team (internal and external) to identify and qualify sales opportunities.
• Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
• Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations.

Primary Responsibilities:

• Represent Eriez as the subject matter expert for magnetic separation technologies used in the mining industry, including technical features, functionalities and benefits
• Study mining customer needs, pain points and business challenges and create customized sales proposals for magnetic separation equipment
• Guide the planning and execution of magnetic separation product testing at Eriez’ facility and customer sites to showcase key features and functionalities and address technical questions and concerns from customers
• Provide pre-sales support by answering technical inquiries and participating in sales meetings
• Liaise with the engineering or technical team to address technical concerns or requirements
• Develop and deliver technical documentation, including technical specifications and product training sessions
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions
• Provide post-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service
• Give active feedback and insights from the market to the product development and marketing teams
• Participate in sales meetings, trade shows and industry events to promote Eriez’ mining products and services
• Conduct sales training of fellow team members, customers, agents and affiliates as appropriate.
• Stay updated on industry trends, market dynamics and competitor offerings.

Requirements

• Bachelor’s degree in engineering (mineral processing, metallurgy, chemical or materials science)

• 5+ years’ experience as a sales engineer or in a similar technical sales role
• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non-technical audiences
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries
• Understanding of commercial terms and conditions for sale of equipment and services
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to identify customer needs and propose innovative solutions
• Self-motivated and target-driven with a proven track record of meeting or exceeding sales targets and driving revenue growth
• Ability to work independently and collaboratively within a team
• Willingness to travel as required
• Fluency in written and spoken English
• Advanced skills in Microsoft Office (Outlook, MS Word, MS Excel)

Preferred Skills and Qualifications:

• Strong technical knowledge in magnetic separation products and applications, including upstream and downstream material handling considerations.
• Technical knowledge of flotation products and applications.
• Familiarity with CRM and sales management tools.
• Experience creating technical content, such as conference presentations, whitepapers and marketing materials.
• Strong negotiation and persuasion skills.
• Well-established network in the mining/metallurgical sector within the Americas.
• Language proficiency in multiple languages to cater to a diverse customer base.
• Experience working with cross-functional teams, including product development and marketing.

Benefits

• 401(k)

• Employer 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Eriez is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race/ethnicity, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.