Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.
Your Impact
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Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation
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Communicate issues and future needs to the R&D team for current and future products. In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch
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Create and deliver on projects focused on customer experience, process improvement, and training effectiveness
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Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
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Lead breakout sessions of both introductory and advanced level dealer training. Lead breakout sessions during PTx conferences
Your Experience and Qualifications
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Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience
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Familiarity and experience in agriculture
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Strong writing and editing skills. Evidence of “creativity”
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Ability to communicate and present to large groups. Strong problem-solving skills
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Working in a Remote Location position, applicants should be Self-Disciplined and Motivating to complete work in a timely fashion
Your Benefits
Benefits include health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…
Your Workplace
You will work from remote with your wonderful AGCO Colleagues
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
