Revenue Operations (RevOps) Lead

CloudM is an award-winning SaaS company whose humble beginnings in Manchester have grown into a global business in just a few short years.

The CloudM platform is designed to help our customers get the most out of SaaS applications like Microsoft 365 and Google Workspace, automating time-consuming tasks like IT admin, onboarding & offboarding, archiving, and migrations.

Our SaaS data management platform has been used by over 35,000 customers in 107 countries including the likes of LinkedIn, Uber, Netflix, Booking.com, and Spotify.

We have a brilliant team of more than 70 people in Manchester, Europe, and USA. We are still growing, and that means we need more brilliant people who share our ambition to join our team.

Join the Cloud revolution. Join CloudM.

Role Overview:

As the RevOps Lead, you will play a pivotal role in helping establish and grow RevOps within CloudM, driving revenue growth and operational efficiency. You will be responsible for optimizing our sales and revenue processes, implementing scalable systems, and analyzing key performance indicators (KPIs) to identify opportunities for improvement. This new role is critical to our full end-to-end customer journey, ensuring a seamless experience from lead generation to customer success.

Responsibilities:

Spearhead and embed a RevOps function within CloudM, working closely with key stakeholders to drive a culture of continuous improvement and innovation

Partner with Sales, Marketing, Finance and other departments to guarantee seamless operations and foster cross-functional collaboration

Scrutinize and enhance Go-To-Market (GTM) processes, spanning lead generation, qualification, pipeline management and customer success to augment efficiency and effectiveness

Collaborate with the CRM System Administrator to design and implement a CRM roadmap that complements the RevOps strategy, ensuring data accuracy, robust reporting, and precise forecasting

Leverage data analytics tools to garner insights into sales performance, customer behavior and market trends

Collaborate with the VP of Sales to produce robust commission structures based upon performance analysis, market trends and overall business goals

Team up with Sales and Marketing to create and deploy sales enablement tools and resources

Develop precise sales forecasts and produce regular reports on key performance indicators, disseminating these to a broad array of stakeholders across the business 

Skills and Experience:

Key Skills

4+ years experience managing revenue operations, working very closely with Sales, Marketing and Customer Success teams

Strong knowledge of Commercial TechStack (Marketing & CS optimisation tools too), including direct Salesforce & HubSpot experience

In-depth understanding of strategic goals at different points within the revenue lifecycle (i.e. lead to customer), the bow-tie model

Data-driven professional - Making data back decisions with a keen drive to build out reliable data outputs

Experience with project management and stakeholder management across multiple business units

Data driven individual with experience with data analytics tools (PowerBI, Chartio, SQL etc)

Excellent analytical and problem-solving skills

Excellent communication and interpersonal skills, able to to communicate at all levels from C-Suite and throughout the organisation

Desirable Skills

Experience in establishing RevOps as a function for the first time

Past experience in a SaaS technology business

Past experience in managing people change

CloudM Culture:

We are a company consisting of old hands and new faces, all with a passion for technology’s power to simplify. We are developers, designers, marketers and innovators.

We are constantly trying new things, and sometimes getting it wrong. Which is good, as innovation never came from perfection. We work quickly to keep pace with the industry we’re in. We’re proactive, not reactive, and have been that way since day one. We want to have the answers when our customers ask us questions.

CloudM is a remote-first organisation. This means we are not limited to one geographical location. We are committed to attracting and developing a diverse workforce, seeing individual differences as opportunities for innovation and growth. Our company is about culture-add, not culture-fit.

Our DE&I (Diversity, Equity and Inclusion) strategy is ingrained in everything we do here at CloudM. From recruitment and employee engagement to our EVP (Employee Value Proposition). We use gender bias decoders to check our job listings are inclusive and post on LGBTQ+ and neurodiverse job boards for our recruitment. Our EVP includes flexible working hours (we believe flexible working should be the norm, not the exception), generous family leave pay (commonly known as maternity/paternity/adoption leave), EAP (Employee Assistance Program) and mental health first aiders. All of this helps with our team’s work-life balance, removing barriers to childcare or caring for relatives and pets. Our team can do the school run or even go to the gym in the middle of the day. We are trying to build a culture of flexibility and inclusivity for the long term.

What CloudM can offer you:

• Private healthcare including dental and optical care 🦷
• Company contributed pension (matched up to 5%) 💷
• Unlimited paid holiday 🌴
• Flexible working - we ask that you work during core hours (10-4) to help with collaboration, but outside of that you can work when suits you 😊
• 10 paid sick days 🤧
• Death in service, 4 times your annual salary 💔
• Employee Assistance Program (EAP) 📞
• Tech scheme (Salary sacrifice, CloudM can loan you up to £1,000.00 for tech equipment) 📱
• Paid certifications and qualifications 🎓
• Birthdays off 🎁
• Financial wellbeing advisor 💸
• Opportunity to develop within a fast-growing tech business with an ambitious year-on-year growth trajectory 📈
• Market-leading parental leave policies 👶🏽
• Various wellbeing initiatives 🧘🏽‍♀️
• Exclusive access to discounts & rewards programs, including Gym membership 💸
• High-spec equipment (laptops, phones, etc.) 💻
• Working from home equipment budget 🏠

Location:

Remote-based role. However, within commutable distance to Manchester would be desirable for the odd team-building activity / meeting.

Environmental & Social Responsibility:

Our business strives to progress our industry as a whole and are using the B Corporation framework to continuously build on how we can treat our employees, community and environment with respect.

We expect that all of our employees play their part in our social progression plans, whether that’s leading the environmental board, playing a part in the DEI community, participating in a charity support day or simply just following our advice on buying locally and considering the environment when booking a hotel or restaurant. Every bit counts.

Apply Now:

If you are interested in joining one of our teams, get in touch today!

Please send an email including your CV to careers@cloudm.io