The Solutions Engineer (SE) will focus client needs into specific, deliverable requirements and solutions, and help qualify and quantify opportunities. They will resolve solution issues arising during the sales engagement, help clients define specifications and requirements, develop solutions, and provide technology presentations to both functional, departmental and management-level audiences. The SE will play a key role in the delivery of various education and communication programs as a member of the global enablement/operations team.

Essential Duties

Subject Matter Expert: Serves as an expert in our products, including their functionality, industry application, and deployment methodologies. Understands the application and deployment of employability, disability and equity as well as conduct and case management technologies at Higher Education institutions. Ability to serve as an advisor and expert on employability and student service areas.

Product Localization & Market Adaptation: Leads efforts to assess and adapt global product functionalities to meet local higher education needs. Develops documentation, identifies gaps in market fit, and collaborates with the product team to ensure awareness of local regulatory requirements and market demands for consideration in the product roadmap. Works closely with stakeholders to refine features, ensuring alignment with institutional processes and user expectations, and advocates for necessary enhancements to improve product adherence and adoption. Collaborate with Marketing to feed communications with proper concise messaging and technical information as needed.

Client Meetings and Meeting Preparation: Leads and attends client meetings in person and via online. Prepares highly complex level technical proposals and presentations. Provides broad scope responses to product and industry questions. Demonstrates advanced solution selling abilities and effective, pro-active client communications. Interacts with all levels of client's management team.

Client Solution Development: Engages in strategic conversations regarding our product capabilities and benefits with customer constituents. Analyses client's needs and works with consulting organisation to develop proposals based on knowledge of client’s current infrastructure, and business on how the company can competitively meet client’s needs with a combination of strategic and technical consulting and products.

Internal and External Training: Advises clients and sales on technical aspects of company products including fit to client’s needs, features, availability, etc. Actively involved in industry organisations and forums. · Client Advocate: acts as client advocate as necessary for pre-sales activities and minimal post-sales activities.

Thought Leadership/Process Improvement: Provide feedback internally to product, sales and marketing, and leadership teams on client experience, product features/functionality, and service implementation/management.

Knowledge, Skills or Abilities

Communication: Advanced written and verbal communication skills. Must have the ability to build relationships over the phone. Must have proactive communication style ensuring timely status of projects to account team and clients. Must be able to extract hidden or unrealized client requirements and gain consensus on these requirements with the client. Ability to focus ambiguous client needs into specific, deliverable requirements. Able to develop relationships and communicate with high level client technical staff as well as senior executives.

Technical Skills: Advanced understanding of cloud-based enterprise technology and systems, preferably in higher education marketplace. Advanced understanding of technical terminology related to company products and services. Advanced understanding of sales cycles and solution selling process, preferably at multiple levels, i.e., Internet and Enterprise. Advanced level presentation skills.

Problem Solving: Expert analytical skills. Must be able to work through complex issues with a methodical approach. Expert ability to graphically depict solutions in a compelling manner.

Work Style: Able to work independently and as part of a team. Able to work under pressure with tight deadlines. Able to work on multiple projects simultaneously. Must be detail oriented.

Computer Skills: Advanced MS Office Suite knowledge and usage. Able to learn internal company systems, such as NetSuite and HubSpot.

Business Acumen: Must have an intermediate understanding of company financial measures. Must have advanced understanding of cloud-based enterprise software industry and sales cycles.

Able to travel as needed (Approx. 50%).

Education, Skills And Experience

Bachelor's degree required or equivalent on the job experience in the education technology sector.

Significant experience working in a higher education sector, preferably in career services or student support services.

Attention to detail with good organizational capabilities. · Ability to prioritize with good time management skills.

Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer.

Symplicity Brasil is a Great Place To Work certified and considered the 19th best company to to work in Minas Gerais, Brazil.

Solutions Engineer

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