Bringing you pain-free connectivity while you travel. As travelers ourselves, we’ve faced the painful situations of not finding Wi-Fi, losing the SIM card you’ve carefully taped to the back of your phone, and the horror of coming home to an unexpected roaming bill. We believe that in today’s modern world, connectivity and freedom should be accessible to all. Airalo is here to take away the pain and stress of researching and seeking out the best roaming deal. We’re here to let everyone stay connected globally while keeping it simple and pain-free. Airalo is the world’s first eSIM store for travelers to access over 200+ eSIMs at the most affordable, local rates from around the world, all via eSIM-compatible smartphone, tablet, or PC. Airalo offers you both connectivity and freedom - you’ll never have to carry multiple SIM cards or change your number again, no matter where you are in the world.

About Airalo

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

As a People Success Partner, you will be responsible for partnering with all leadership structures in your assigned teams, as well as the entire People & Talent team.

Responsibilities include but are not limited to:

Partner with our Tech teams to ensure they are high-performing, engaged, and supported

Coach and advise managers, providing clear, steady guidance to help them navigate challenges with confidence and to support them to set up their teams for success

Manage team member relations issues, including performance concerns, grievances disciplinary actions if necessary, ensuring all our team members are treated with empathy and fairness

Be knowledgeable and considerate of the complexity of supporting a fully remote team, across almost 60 countries. Both by being knowledgable about employment law, and cultural nuances

Support leaders in ensuring People's OKR’s are met, such as regular Performance Reviews, Compensation Reviews, talent development and engagement initiatives etc.

Design and implement People programs that form part of our People OKRs such as job leveling frameworks, performance management enhancements, and engagement strategies

Working closely with the People Operations team to support and share feedback on policies and processes

Support with yearly Headcount Planning & Forecasts with the People Director, Talent, and Hiring Managers

Serve as a strategic thought partner to leaders, offering insights that drive both business and People success

Champion a positive, inclusive workplace culture that fosters growth and collaboration

Build strong, trust-based relationships with stakeholders at all levels

Must-haves:

Resilience & adaptability: You thrive in fast-evolving environments and can confidently guide yourself and managers through change. You’re the kind of person who can shift with ease from coaching a manager through a tough conversation, to project work on job leveling structures.

Strong international business partnering experience in startup/scale-up: You’ve worked with various stakeholders across multiple countries, advising on both day-to-day and strategic People matters

Exceptional prioritization skills: You know how to juggle projects and requests, keeping stakeholders informed while staying focused on what matters most.

Customer-centric approach: You’re passionate about delivering a great People experience and handle interactions with attention to detail, sound judgement and discretion in confidential or sensitive situations.

Passion for building: You enjoy creating and shaping People programs whether it’s refining performance management, enhancing engagement strategies, or supporting leadership development.

Excellent communication & stakeholder management: You’re a strong communicator who can influence and build relationships at all levels. You establish trust early on and guide with a steady, consistent approach, staying calm even when the pace picks up. You’re clear, direct, and empathetic, not shying away from tough conversations.

Self-starter attitude: You have a bias for action rather than waiting, you are organized, and able to drive initiatives and tasks independently

Analytical & problem-solving skills: You know how to gather the right insights and use them. Beyond just looking at the surface, you dig into root causes, identify patterns, and connect the dots to drive informed decisions.

Strategic mindset: You understand both the big picture and the operational details, balancing between creating solutions with empathy that also align with business goals.

Commitment to inclusion & belonging: You champion diversity and foster an environment where everyone feels valued and included. You’re adaptable, culturally aware, and understand the nuances of supporting a fully remote, globally distributed team.

Good to have:

Experience with remote-first work environments.

Experience working in a scaling startup or global organization in tech.

Partnering with Engineering and Product teams

Knowledge of different labor laws (Germany, Spain, Portugal, Netherlands, Poland)

Experience with the tools we use or ones similar to them (Slack, Notion, HiBob, Deel, Kamsa, Google Workspace, Docusign)

#EMEA

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

People Success Partner

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