Client Relations Officer

Job Title: Client Relations Officer/Specialist
Job Type: Permanent
Job Location: Jordan [Remote only in Jordan]

Role Overview:

As a Client Relations Officer, you will serve as a key liaison between our organization and our clients, ensuring exceptional service delivery and maintaining positive relationships. Your role is vital in fostering client satisfaction, addressing inquiries, and resolving issues promptly and effectively.

Duties and Responsibilities:

• Address inquiries and requests from potential and existing clients, effectively communicating their needs to the relevant teams.
• Manage new client inquiries via email and WhatsApp in a timely manner.
• Follow established procedures to escalate unresolved issues to internal teams.
• Cultivate trust and build lasting relationships with clients.
• Introduce new products to both existing and new customers.
• Collect user feedback on products and services, providing valuable insights to our business and technology teams.
• Actively promote products and services to the public, contributing to ongoing market success.
• Conduct product testing to gauge client interest before launch.
• Provide support to various teams as assigned.

Qualifications and Requirements:

• Strong written communication and client relations skills.
• Detail-oriented with a quick and continuous learning ability.
• High flexibility, willing to work as needed.
• Knowledge of digital assets/blockchain technology is advantageous.
• Demonstrated business ethics, a strong work ethic, and a drive to learn.
• Passion for new technologies and startup environments.

Skills:

• Client Focus: Ability to understand client needs and deliver personalized solutions to enhance satisfaction and loyalty.
• Relationship Management: Skill in building and maintaining positive relationships with clients and stakeholders.
• Problem-Solving: Capacity to identify issues, analyze root causes, and implement effective solutions to address client concerns.
• Adaptability: Ability to adapt to changing client requirements and business priorities while maintaining a client-centric approach.
• Team Collaboration: Capability to collaborate with internal teams to ensure seamless delivery of services and resolution of client issues.
• Attention to Detail: Commitment to accuracy and precision in managing client accounts and documentation.
• Resilience: Ability to remain calm and composed under pressure and effectively handle challenging client interactions.
• Continuous Improvement: Willingness to seek feedback, learn from experiences, and implement improvements to enhance the client experience.
• Results Orientation: Focus on achieving measurable outcomes and driving continuous improvement in client relations processes and outcomes.