Offer summary

Qualifications:

Bachelor's degree in business, finance, or a related field., Previous experience in mortgage lending operations or loan coordination is preferred., Strong organizational and multitasking skills., Excellent communication and interpersonal skills..

Key responsabilities:

Manage the end-to-end processing of mortgage loan applications and ensure document accuracy.

Act as a primary point of contact for clients, providing updates on loan application status.

Collaborate with internal teams and external stakeholders to facilitate a smooth application and closing process.

Conduct quality assurance checks to minimize errors and ensure compliance with regulations.

Job description

Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:

- We’ve funded over $100 billion in loans for our customers, more than any other fintech

- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval

- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender

- Fintech Breakthrough Award: Best Lending Innovation Award

- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing

- We are Forbes’ Best Online Mortgage Lender for 2023

- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world

We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.

About NEO Home Loans

NEO Home Loans is a local community-based retail division of Better, dedicated to redefining the homeownership experience. We believe in creating a brand that becomes synonymous with trust, innovation, and exceptional service in every community we serve.

A Better Opportunity

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence. Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

Essential Job Duties and Responsibilities

Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.

Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.

Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.

Verify and validate all required documents and information provided by clients.

Act as a primary point of contact for clients, providing updates on the status of their loan applications.

Address client inquiries and concerns in a timely and professional manner.

Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.

Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.

Ensure compliance with industry regulations, company policies, and loan program guidelines.

Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.

Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.

Provide regular updates to all relevant parties on the status of loans in process.

Proactively identify and address issues or challenges that may arise during the loan application process.

Work with internal teams to find solutions and ensure a positive client experience.

Provide administrative support to loan officers and other team members as needed.

Assist in maintaining accurate and up-to-date records in the loan management system.

Non-Essential Job Duties and Responsibilities

Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.

Promotes interdepartmental communication and culture.

Lead, develop and motivate the team across all locations and operational functions.

Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Qualifications and Skills

Bachelor's degree in business, finance, or a related field.

Previous experience in mortgage lending operations or loan coordination is preferred.

Strong organizational and multitasking skills.

Excellent communication and interpersonal skills.

Detail-oriented with a focus on accuracy.

Familiarity with mortgage software and documentation tools.

Company Benefits

Our total rewards package consists of an hourly wage and a curated benefits plan. We are thrilled to offer all our full-time employees the following benefit offerings:

- Benefits eligibility effective DAY ONE

- *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)

- Flexible PTO

- Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!

- Personalized care for every fertility and family care journey for our employees and their partner!

- Dependent care benefits (i.e. childcare and/or elder care costs) and commuter benefits both include a company match!

- Discount programs and perks including pet Insurance!

The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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