Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Care Specialist - (ZR_20727_JOB)

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
Australia

Offer summary

Qualifications:

At least 2 years of customer service experience, preferably in healthcare or wellness., Strong emotional intelligence and ability to build rapport with clients., Exceptional communication skills with perfect English fluency required., Proficiency in CRM software and online communication platforms..

Key responsabilities:

  • Proactively reach out to clients to provide support and ensure adherence to their weight loss program.
  • Handle customer inquiries with kindness and empathy across various communication channels.
  • Monitor client progress and provide recommendations for better outcomes.
  • Collaborate with the Customer Care team to develop strategies that improve client retention and satisfaction.

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Schedule:  Monday - Friday, 8am - 5pm UT Time

Job Overview:
We are looking for a compassionate and empathetic Customer Care Specialist to support and guide clients on their weight loss journey. Reporting to the Director of Customer Care, this role focuses on patient retention, satisfaction, and long-term success by building strong relationships, handling inquiries, and providing encouragement and support throughout the client's journey.

Responsibilities:
● Proactively reach out to clients to provide support, answer questions, and ensure adherence to their weight loss program.
● Handle customer inquiries with kindness, patience, and empathy.
● Manage communications via phone, chat, text, and email to ensure timely and effective support.
● Assist in scheduling appointments, refilling prescriptions, and resolving concerns.
● Monitor and create emails, follow-up emails, and email drip campaigns to keep clients engaged.
● Monitor client progress and provide recommendations for better outcomes.
● Maintain detailed records of client interactions and follow-ups in CRM systems.
● Work with the sales team to identify upsell and cross-sell opportunities based on client needs.
● Collaborate with the Customer Care team to develop and implement strategies that improve client retention and satisfaction.


Requirements
● At least 2 years of customer service experience (preferably in healthcare, wellness, or medical industries).
● Strong emotional intelligence and ability to build rapport with clients.
● Experience working in a sales-oriented or retention-based environment preferred.
● Exceptional communication skills—must be able to build trust and rapport with patients.

● Perfect English fluency and clear pronunciation required.
● Proficiency in CRM software, phone systems, and online chat platforms.
● Must be empathetic, people-oriented, and results-driven, with a passion for delivering exceptional patient care.


​
Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_20727_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Empathy
  • Time Management
  • Teamwork
Are you interested?

Customer Care Representative Related jobs

See more Customer Care Representative jobs