Senior Director- Delivery

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Job Description:

This role is that of an experienced and dynamic Sr. Director APAC Delivery to lead the off-shore consulting and technical teams towards successful execution and delivery of services to Strada clients. This position will oversee project execution, client satisfaction, resource planning, team building, competition tracking and operational efficiency to ensure timely and high-quality delivery of solutions that align with client expectations and business objectives.

The Sr. Director APAC Delivery will implement and drive an efficient and effective delivery model that ensures customers receive top-level services through direct and partner resources.

As a key change agent, the Sr. Director APAC Delivery will be focused on refining and renewing existing delivery methodology to meet the growth targets and ensure effectiveness and efficiency within the offshore model.

The Sr. Director APAC Delivery will be tasked with driving and supervising internal and external certification programs that maintain excellence in service.

Will be asked to develop and manage sophisticated capacity planning models to ensure Strada properly anticipate and resource engagements in a timely manner that serves customers, while managing costs to drive YoY efficiency and margin improvements combined with meeting customer expectations and SLAs. Ensure the Services plan achieves company goals with continued achievement of the margin targets of the business

Key Responsibilities:

• Delivery Management:
  • Via strong line managers oversees end-to-end delivery processes ensuring on-time, within-budget, and high-quality project execution.
  • Develops and implement best practices, delivery frameworks, and processes for successful project management.
  • Ensures alignment of delivery with business goals, client needs, and organizational strategy
  • Ensures alignment of the ProServ Delivery team with on-shore ProServ teams to support business goals
• Client Relationship Management:
  • Act as an escalation point to key clients, ensuring strong relationships, proactive communication, and client satisfaction, by being a trusted advisor and providing solutions that balance client interests and business objectives
  • Collaborate with sales, product, and technology teams to align delivery outcomes with client requirements.
• Resource and Capacity Planning:
  • Manage resource allocation across multiple projects to ensure optimal utilization and timely delivery.
  • Forecast capacity needs
  • Develop and Mentor high-performing delivery teams, fostering a culture of accountability and collaboration.
• Operational Excellence:
  • Drive continuous improvement initiatives to enhance operational efficiency, delivery timelines, and cost optimization.
  • Implement KPIs and metrics to monitor project health, quality, and team performance.
  • Look for innovative and efficient delivery methodologies, project governance frameworks, and industry best practices.
• Stakeholder Collaboration:
  • Work closely with product management and senior leadership to ensure alignment of delivery plans with business priorities.
• Innovation:
  • Innovate and develop long-term strategic and operating plans that will contribute in transforming Services into an integral part of the Success model.

Skills:

• Customer-Service: demonstrate high level ability to address customer needs, foster a positive experience with an in depth-problem-solving capability, by showing empathy, active listening and strong communication skills
• Leadership: strong ability in guiding, engaging and encouraging managers and teams toward achieving a common goal or set of goals. Ability in clear communication, negotiation, conflict resolution, decision-making. Foster company culture and core values, coach the team on being accountable, drive positive contributions across the company, create an environment of open feedback and transparency and resulting in the company developing new leaders for the long term. Develop and communicate a services vision that motivates the dept and gives clarity to the field.
• Analytical: able to observe, research and interpret a situation/process or opportunity to develop complex ideas and solutions. Able to visualize a problem’s complexity, process and organize it. Deconstruct information into smaller categories to draw conclusions, including logical reasoning, critical thinking, communication, research, data analysis and creativity
• Communication: able to effectively communicate driving engagement and forward-looking vision at all levels.
• Influencing: Extensive experience of influencing global, regional and multi-disciplinary teams to deliver to challenging timelines
• Results-focused: understands what is important to employees, customers and management - is committed to achieving goals. Tenacious approach to delivery, quality of output and organization

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.