Offer summary

Qualifications:

Bachelor’s degree in a related field or equivalent work experience., 5 years of previous experience in intake/inside sales role, preferably in healthcare., Excellent communication, interpersonal, and problem-solving abilities., Knowledge of relevant regulations and compliance standards..

Key responsabilities:

Develop and implement intake procedures and protocols in alignment with organizational goals.

Ensure timely and accurate data collection and documentation related to intake procedures.

Collaborate with various departments to streamline the intake process and address challenges.

Serve as a point of contact for external partners and maintain strong relationships.

Job description

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities:

Develop, implement, and reﬁne intake procedures and protocols in alignment with organizational goals and compliance standards.
Prioritize quick response times and expedite eﬃcient intake activities across multiple locations within the region.
Ensure timely and accurate data collection, entry, and documentation related to intake procedures.
Leverage internal and external resources to generate new leads using Salesforce to maintain list and track disposition.
Maintain referral relationships by fostering exceptional lines of communication and utilizing creative outreach strategies
Collaborate with various departments, including client success managers, operations, sales, and the call center, to streamline the intake process and address any challenges or bottlenecks.
Serve as a point of contact for external partners, agencies, and stakeholders involved in the intake process, maintaining strong relationships and ensuring eﬀective communication.
Monitor and evaluate the eﬃciency and eﬀectiveness of intake operations, identifying areas for improvement and implementing solutions to optimize processes.
Conduct regular quality assessments to maintain high standards of service and compliance with relevant regulations
Other duties as assigned

Required Skills, Education and Certiﬁcations:

Bachelor’s degree in a related ﬁeld or equivalent work experience.
5 years previous experience in take/inside sales role, or equivalent experience, healthcare preferred.
Excellent communication, interpersonal, and problem-solving abilities.
Knowledge of relevant regulations and compliance standards.

Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Flexibility to travel within the region as required.

Physical Requirements:

Ability to travel approximately up to 15% of the time
Ability to lift and carry up to 15-20 pounds
Ability to sit, stand and walk for prolonged period of time throughout the work day
Ability to use standard oﬃce equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualiﬁed disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Base Pay: $70-80k/DOE

Benefits for full time employees

Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non-Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance

TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.

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