Junior Customer Experience Specialist

Description

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

Job Summary

We are looking for a Junior Customer Experience Specialist to join our team. As a Customer Experience Specialist, your main responsibility will be responding to client's emails and reviewing invoices while maintaining professionalism and accuracy in your day-to-day tasks.

Working hours: 2 - 10pm

We offer:

• Opportunity to work on a great product 
• Remote / Pet-friendly office
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Check out our Careers page for more information on how we work! 



Responsibilities:

• Promptly responding to client's emails with professionalism and accuracy
• Reviewing invoices for accuracy and resolving any discrepancies
• Resolve billing and customer credit issues
• Research and resolve payment discrepancies
• Assist in obtaining remittance advices from customers
• Ad-hoc tasks

Requirements

• Good command of the English language
• Excellent communication skills (written and oral)
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel- vlookup, pivot table)
• Patience and ability to manage high volume of customer requests

Bonus points for:

• Previous experience in a Customer Experience role
• Familiarity with solving billing and payment issues

Sounds like an exciting challenge for you? Then these are the next steps:

Hiring process:

1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans

3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with

5. We think we are a great match, send you a job offer, you agree and accept 🙂

We appreciate the interest of all candidates, however, only shortlisted candidates will be contacted.

Looking forward to hearing from you!