Offer summary

Qualifications:

Fluency in both English and Spanish is required., Excellent verbal and written communication skills are essential., A high school diploma or GED equivalent is necessary, and candidates must be at least 18 years old., Previous experience in a customer service or call center environment is preferred..

Key responsabilities:

Handle in-bound and out-bound calls to assist customers.

Provide top-tier support and service throughout the lease-to-own experience.

Ensure a positive and memorable experience for customers on every call.

Problem-solve effectively to meet customer needs and expectations.

Job description

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

Progressive Leasing is currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved!

This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona.

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business.

YOU ARE:  A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met.  While every call varies the goal of providing a world-class experience is the same.

OUR DAY-TO-DAY:

Responsible for in-bound and out-bound calls
Provide top tier support and service to our customers

THE DETAILS:

Start Date: Monday, April 14, 2025
Virtual Training: 4 weeks Full Time/mandatory – Monday-Friday 8:00AM-5:00PM
Full Time Shifts Available: Monday through Friday, either 8:30AM-5:00PM or 11:30AM-8:00PM
Saturdays and/or Sundays Required, either 8:00AM-4:00PM or 10:30AM-7:00PM
Compensation: $17.00/HR

YOU’LL BRING:

Fluency in both English and Spanish
Customer Service with impeccable interpersonal skills
Excellent verbal and written communication skills
Computer & typing literacy/proficiency, working with multiple software applications/screens simultaneously
Phone Experience in a customer service/call center environment preferred
High school Diploma or GED equivalent, must also be 18 years or older

REQUIREMENTS FOR WORK FROM HOME:

You must be located within a 60-mile radius of El Paso, TX
You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)

WE OFFER:

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Time
Diversity Alliance Resource Groups
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job Required Equipment & Services Will Be Provided

Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

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