Offer summary

Qualifications:

Current valid Nursing license in the province of residence, Valid CPR license, Minimum of 3 years’ experience in a specific disease state or as a virtual nurse educator, Strong communication and interpersonal skills..

Key responsabilities:

Deliver virtual or telephonic educational support to healthcare professionals

Provide therapy education on client treatments remotely

Complete administrative tasks including activity reports and time reporting

Attend training courses and local/national meetings as required.

Job description

To deliver virtual or telephonic educational support to Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company.

Key Objectives:

To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company remotely
Provide therapy education on the identified client treatments remotely
To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio and the client requires, to an appropriate standard and within a specified timeframe
Complete all required administrative responsibilities as required by the program. Some of these could include but are not limited to, daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required.
Perform other duties as requested.

Job Holder Specification:

Current valid Nursing license according to the living province
Valid CPR license
Preferred minimum of 3 years’ experience working in a specific disease state or related field or as a virtual nurse educator
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology preferred but not required
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks
Evidence of continual professional development and a desire to update professional knowledge base regularly

Our Benefits:

· Break paid between Christmas and New Years

· Health Benefits as of day 1 of employment

· Length of Service Awards

· Quarterly Star Awards

· Yearly Inizio Circle of Excellence Awards

· Referral bonus

· Library of online training courses

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. 

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask

Required profile