Manager, Disability Analytics & Workforce Management

The Manager, Data Analytics & Workforce Management (WFM) will play a critical role in driving data-informed decisions and enhancing overall business performance. This position will oversee the development, implementation and optimization of reporting systems that track and evaluate the effectiveness of various functions across the  Group Disability segment.

The role involves collaborating with internal partners within the Center of Excellence (COE) teams to support and implement high-quality, data-driven decisions. The ideal candidate will excel in transforming complex data sets into strategic opportunities, ensuring data accuracy, and creating optimal processes for the analytics and WFM teams.

Note: This is a Remote position open to candidates in any Canadian province.

Position Responsibilities:

• Lead a team of Data Analysts, Reporting Specialists, and Workforce Management Analysts that transform data into insights. Direct the design, development, and maintenance of data models, reporting systems, and performance metrics that support key business decisions.
• Oversee the Disability Analytics HUB and the development and continuous improvement of dashboards, scorecards, and reports. Help to tell the Disability story using our data.
• Act as the subject matter expert on the Disability data strategy.
• Ensure data accuracy through robust processes and policies.
• Lead and optimize processes for data intake, validation, mining, and visualization.
• Manage the data/report requests process, including tracking submissions and prioritization.
• Develop executive-level reports and presentations to communicate progress and challenges.
• Collaborate with COEs to support leadership decision-making and manage projects.
• Partner with internal teams to refine, improve, and deliver data strategy roadmaps.
• Identify areas for process and technology improvements in collaboration with business and technology partners.
• Advocate for continuous improvement and learning, fostering a culture of innovation and development.
• Promote a risk-aware culture with quality decision-making and ensure business activities align with risk appetite and limit.

Required Qualifications:

• Minimum 3 years of experience as a leader.
• Previous experience in Group Disability.
• Exceptional data visualization and storytelling skills.
• Strong analytical, research, and problem-solving abilities.
• Creative thinker with a drive for continuous improvement and agile approaches.
• Customer-focused with a passion for listening and acting on customer needs.
• Team-oriented with a commitment to collaboration and integrity.
• Strong advocate for diversity and inclusion.

Preferred Qualifications:

• Degree in computer science, statistics, or a related field.
• Experience with relational databases and data visualization tools like Tableau, QlikView, or PowerBI is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.