Fully Remote Customer Service Representative

Must live in Mexico City

Key Responsibilities:  

• Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution. 

• Answer incoming calls, handle questions about existing policies, and decide on the best course of action. 

• Be the first contact after a policy is sold, identify risks, and ask the right questions. 

• Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills. 

• Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds. 

• Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums. 

• Handle most situations independently, resolve conflicts, and empathize with customers. 

• Provide feedback when training needs are identified. 

• Promote teamwork through reliability and group cohesion. 

• Suggest process improvements to leadership. 

Education and Experience   

• High School Diploma/ GED  

• Call Center experience (Preferred) 

• Insurance industry knowledge (Preferred) 

Minimum Skills and Competencies: 

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.  

• Fully Bilingual (English/Spanish)  

• Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns. 

• Able to multitask and manage multiple systems daily. 

Desired Skills:  

• Previous experience in insurance customer service. 

For this position, we offer up to $ 24,000 MXN. monthly before taxes. 

Star date:  April 11th, 2025 

Last day to apply: March 28th, 2025

Apply today and be part of our team!