UX Research Lead

At Tempo, we’re on a mission to help teams build better, together. As creators of top-selling Atlassian Marketplace apps, we support more than 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in Iceland in 2009 with our popular time-tracking solution, we’ve expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite. In 2023, we further expanded our portfolio by acquiring LiquidPlanner’s capacity planning platform and Old Street Solutions (maker of Custom Charts).

We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission. Join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

About the Role-

Tempo Software is seeking a UX Research Lead that drives user-centered decision-making by designing, conducting, and synthesizing user research studies to inform product and design strategies. They lead research initiatives, mentor team members, and collaborate cross-functionally to identify user needs, behaviors, and pain points. By leveraging qualitative and quantitative methods, they provide actionable insights that guide the creation of intuitive, impactful user experiences. The role requires expertise in research methodologies, strong analytical and communication skills. Portfolio required to show research studies of various methods and analytical output that leads to positive outcomes.

What you’ll do-

• Collaborative Approach

• Work with UX and Product teams to design studies to test features, usability, and concepts across 8-10 products.

• Research Frameworks and Standards

• Develop and document 5+ standardized UX research frameworks, including templates for methodologies (e.g., usability testing, surveys, diary studies, early access programs).

• Research Methodology Guide

• Create a comprehensive methodology guide with detailed descriptions and examples of research methods tailored to the organization’s needs.

• Participant Recruitment Process

• Establish and refine a participant recruitment process, resulting in a database of 10% of user population for diverse participants for ongoing studies.

• Develop Research Toolkit

• Identify, procure, and implement 3+ research tools (e.g., for usability testing, surveys, and data analysis) to enable scalable and efficient research practices.

• Research Repository

• Build a centralized research repository with 100+ indexed entries, ensuring easy access to past research findings and insights.

• Team Training

• Design and deliver training sessions or workshops on UX research best practices to cross-functional teams (product, design, engineering, etc.).

• Cross-Functional Collaboration Guidelines

• Define and document collaboration processes with product and design teams, ensuring research is integrated into the product development lifecycle.

• Operational Playbook

• Create a UX research operational playbook, detailing processes for scoping, conducting, and reporting research projects.

• KPI and Metrics Framework

• Establish a framework to track and report UX research impact, such as defining 5+ key metrics (e.g., usability scores, NPS changes).

• Scalable Research Library

• Set up a scalable insights library, with tagging and search capabilities, to support 50+ cross-team inquiries annually.

•  Governance and Standards

• Define governance processes to ensure research quality and consistency, conducting quarterly audits of research practices.

• Research Program Visibility

• Launch a UX research internal communications plan, with 8+ quarterly updates or showcases to highlight program impact to stakeholders.

Who you are-

• Experience: 5+ years of UX research experience, with a strong portfolio demonstrating expertise in various methods including usability testing, customer interviews, focus groups and more.

• Design Systems Knowledge: Proven experience creating, managing, or contributing to a design system and component libraries in a large-scale software environment.

• Technical Proficiency: Proficiency in Figma and familiarity with making and elevating prototypes for user testing. 

• Research Program Track Record:  Strong track record of leading strategic research initiatives that drive measurable business outcomes and actionable product recommendations.

• Analytical Acumen: Strong analytical skills and ability to break down complex problems into data helps team members make better decisions for the customer. Ability to dive deep into web analytics data with tools like Full Story or Amplitude to identify user issues.

• Communication Skills: Excellent communication and collaboration skills, with the ability to present and talk to customers, as well as discuss findings with product and UX leadership.

• Adaptability: Ability to thrive in a fast-paced, evolving environment and adjust to shifting priorities and business needs.

• Cross Product Integration: Experience juggling multiple research efforts at different stages across multiple product lines.

Why Join Tempo?

• Impact: Work on meaningful products that empower enterprise users and improve productivity.

• Innovation: Be part of a culture that values creativity and innovation, with opportunities to make a real impact.

• Collaboration: Join a supportive, collaborative UX team that values openness, communication, and a continuous learning environment.

• Growth: Opportunities for professional development, including conferences, courses, and mentorship.

What's In It For You (Org-wide) -

• Remote First work environment  

• If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

Note: As our hiring teams are global, please submit your resume in English only

If you’re passionate about creating impactful user experiences for enterprise software and enjoy working in a collaborative, growth-focused environment, we’d love to hear from you!

Apply today to join the Tempo team and help shape the future of enterprise productivity software.

Join us at Tempo Software, where we proudly foster an equal opportunity workplace. We are committed to creating an inclusive culture where all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.