Offer summary

Qualifications:

Minimum 2-3 years of call center experience required., Previous operations or logistics experience preferred., Proficient in Excel and Google Sheets with strong attention to detail., Excellent written and verbal communication skills are essential..

Key responsabilities:

Make inbound and outbound phone calls to manage customer interactions.

Process sold inventory reports and audit deliveries to customers.

Manage orders in the POS system and fulfill incoming sales requests.

Perform frequent data entries and respond to emails as needed.

Job description

Founded in 2017, REPS & Co. has rapidly become a leader in data analytics in the entertainment industry. Recognized on the Forbes list of America's Best Startup Employers, we focus on delivering advanced analytics that supports data driven decisions. Our solutions provide comprehensive insights and forecasts, enabling us to have a better understanding and response to supply and demand in the ticketing world. With a commitment to driving innovation, REPS & Co. helps shape a dynamic market environment.

The ideal candidate will be responsible for:

Make both inbound and outbound phone calls
Learn a variety of complex, company specific processes and software/systems to successfully perform position requirements
Pull and process sold inventory reports.
Audit sold inventory for delivery to customers and/or online portals
Manage orders entered into the POS system.
Monitor and fulfill all incoming sales (e-tickets, Mobile QRs, flash, and mobile transfers).
Frequent data entries into Excel, Google Sheets, and Airtable documents.
Checking emails and answering them
Perform other duties as assigned

Qualifications:

Minimum 2-3 years of call center experience
Previous operations or logistics experience is preferred
Technologically savvy and quick on a computer
Attention to detail - accuracy is important
Ability to establish and maintain priorities in order to complete assignments by deadlines
Must be reliable and on time
Ability to learn information quickly and retain knowledge
Proficient at website navigation
Knowledgeable in Excel and/or Google Sheets
Ability to own and manage work to maintain deadlines
Must be willing and ready to learn
Excellent written and verbal communication skills
Must be a People Leader- Ability to communicate properly and clearly to the marketplace and colleagues
Collaborative worker
Must possess strong time management skills, be detail oriented, and organized
Must be able to work in a fast-paced environment
Must be reliable, on time, and self-motivated
Must be willing to work on weekend graveyard shifts/shifting schedules