Technical Writer

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

We’re seeking a Technical Writer to join our team and help take our user-focused products to new heights. The ideal candidate will write user-friendly content that meets the audience's needs, turning insights into language for user success. Also crucial in this role is the ability to evaluate and analyze complex information and a natural desire to help people understand it.

We have a role for you if, you:

• collaborate well with product managers, designers, engineers, training, and customer operations.

• balance translating highly technical information with a human-centered approach.

• have an iterative mindset and bring new ideas to the table to improve content quality and internal workflows.

• feel comfortable managing all aspects of the documentation process: planning, revising, maintaining, and delivery.

• are a critical thinker who steps into your audience’s shoes to make content engaging and easy to follow. 

What you will achieve:

Within 30 days

• Meet the team and build relationships with the team members and stakeholders responsible for delivering product documentation and content.

• Get acquainted with Flashpoint’s culture and processes.

• Shadow team members to understand their roles and responsibilities.

• Learn about the product lines and APIs you will be responsible for documenting and improving.

• Get access to key systems and development environments.

Within 60 days

• Familiarity with Flashpoint's products and documentation systems.

• Review key user metrics on documentation and identify any areas of opportunity.

• You will have contributed to parts of the documentation to build confidence in the system and learn more about the products, features, and platform.

Within 90 days

• Use your writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of Flashpoint.

• Work with your peers and team to draft a quarterly plan to align with Flashpoint’s quarterly planning process.

• Define career goals with your manager.

• Have a clear understanding of the team’s dynamics, strengths, and challenges, and be able to communicate and advocate on behalf of your team.

• Knowledge of the documentation systems and content we offer, how they work together and a recommendation on how to make that experience more intuitive. 

What you will get to do on our team:

• Gain a deep understanding of products and services and translate complex information into concise, polished, engaging content.

• Write help documentation, product micro-interactions, UX tooltips, and error messaging.

• Work with various subject matter experts and stakeholders to author and deliver product documentation and content.

• By being data-driven, proactively anticipate users' needs, investigate underlying issues, and create documentation and content solutions.

• Propose content experiments and internal workflow improvements based on identified friction points in the platform to improve efficiency and quality of the user experience.

• Review product documentation written by colleagues.

• Maintain the library of product documentation and structure with the authoring tool

• Work with development and support leads to identify documentation repositories, revise and edit, and determine the best data compilation and centralized storage solutions.

• Excellent verbal communication skills and strong stakeholder management.

To be successful in this role, you will need:

• Ability to prioritize and work on multiple projects simultaneously.

• Strong attention to detail.

• Ability to work with cross-functional teams to streamline content creation.

• A proactive approach to identifying inefficiencies and proposing creative solutions to enhance the clarity and usability of documentation. 

• Strong written and verbal communication skills with a focus on clarity and conciseness.

• Ability to quickly learn and document technical concepts.

• Strong research skills to gather information from subject matter experts or other sources.

• Ability to organize content logically and manage deadlines effectively.

Base Pay Range: 68,400/yr - 77,500/yr CAD plus bonus

Why Flashpoint is a Great Place to Work:

• Diversity.  Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.

• Culture and Belonging.  Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become.  You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more. 

• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.  That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.

• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

Are you unsure if this role suits you or not? Unsure about the timing? Interested in future opportunities? Stay connected by joining our Talent Network. By doing so, you'll stay updated with Flashpoint news and upcoming career opportunities. Even if you're not ready to apply now, being part of our Talent Network ensures you won't miss out on exciting opportunities in the future.