Technical Specialist- Expert (HB, PB, Claims Analyst)

Job Location:  Available to work Remote, Austin, TX.

Note: 15+ yrs. Exp. with State or Federal client experience, Local to TX, May be required to work after hours or on weekends as needed, Infrequent travel

Job Description:

• Business Acumen
  
• Understands the organization's strategic goals and how department goals support the organization.
  
• Seeks opportunities to extend and deepen learning of organization and area.
  
• Shares new information and knowledge with others.
  
• Be curious; question your assumptions when presented with an issue or question.
  
• Self-motivated to research and learn new information and explore new options.
  
• Seeks to maximize potential abilities and helps others.
  
• Follow instructions, written or oral.
  
• Adhere to all scheduling and attendance requirements.
  
• Honesty, truthfulness, reliability, accountability
  
• Read, understand and apply regulations and policies.
  
• Knowledge of relevant privacy regulations such as The Privacy Act, Freedom of Information Act and HIPPA law
  
• Knowledge of revenue cycle billing, hospital billing, professional billing, and claims processing operations and workflows
  
• Knowledge and understanding of third-party applications.
  
• Establishes professional working relationships.
  
• Communicates verbally with team, departments, guests, and management.
  

Communication

• Expresses oneself clearly in conversations, business writing and interactions with others.
  
• Delivers oral and written communications that are impactful and persuasive to their intended audiences.
  
• Demonstrates a high level of emotional intelligence in the face of conflict.
  
• Responds to tickets and emails in a timely manner.
  

Planning and Organizing

• Manages and monitors time and resources effectively to complete assignments.
  
• Utilizes resources and gets involvement from others where appropriate.
  
• Shares information, materials, and time readily with others who need them
  

 Teamwork

• Encourages participation from all team members, regardless of role within organization; supports team members and customers.
  
• Identifies and works through conflict that may derail the collaborative process.
  
• Holds self and others accountable to create unifying goals and measure with peers.
  
• Support NCDHHS analyst team through knowledge sharing and concise documentation.
  
• Applies the knowledge of fundamental IT concepts.
  
• Asks questions, diligently seeks and is receptive of guidance.
  

 Drive Change

• Anticipates potential concerns/resistance to change and takes constructive steps to address them.
  
• Encourages others to adopt new methods or technologies that add value or improve performance.
  
• Keeps others focused on critical goals and deadlines through periods of change or ambiguity.
  
• Be flexible and adopt new processes and methods.
  
• Stay positive in attitude and actions.
  
• Working Conditions
  
  

Responsibilities:

• Analyzes, documents, and communicates business requirements for new system functionality and enhancements to existing functionality.
  
• Test system changes to ensure that they meet business requirements and do not adversely impact other areas of the Epic system.
  
• Acts as the primary support contact for the application's end-users.
  
• Identifies issues that arise in their application areas and issues that impact other application teams and works to resolve them
  
• Guides workflow design, builds, tests the system, and analyzes other technical issues associated with Epic software
  
• Identifies, implements, completes integrated testing, and communicates requested changes to the Epic system
  
• Works with Epic representatives and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
  
• Performs in-depth analysis of current and future workflows, data collection, report details, and other technical issues associated with the Epic EHR and designated third-party applications
  
• Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial, and efficiency needs
  
• Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system.
  
• Investigates standardization and process improvement opportunities by rounding within revenue cycle areas while making build decisions.
  
• Validates that data is accurate and meets business requirements.
  
• Completes integrated testing to test system changes in all Epic environments to ensure that they meet business requirements and do not adversely impact other areas of the system.
  
• Troubleshoots and identifies root causes and documents problems of simple to medium complexity for assigned applications and systems.
  
• Maintains data integrity and security for assigned applications and systems.
  
• Develops system documentation as assigned per standards.
  
• Develops communication-related education efforts for deployments, upgrades, optimizations, and other system changes as assigned.
  
• Stays current on Epic application releases and participates in upgrade planning and testing.
  
• Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
  

Requirements

Skills Set: