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Technical Customer Support

Remote: 
Full Remote
Contract: 
Full time
Work from: 
France

Offer summary

Qualifications:

Fluent in English and proficient in professional French., At least one year of experience in technical customer support., Knowledge in web development (JS, DB, HTML, Liquid syntax) and experience in DNS and server management is preferred., Strong problem-solving skills and a proactive mindset..

Key responsabilities:

  • Act as the liaison between the support and developer teams.
  • Assist customers in effectively using lempire products.
  • Investigate and report bugs to support and development teams.
  • Train the level 1 support team and suggest improvements for user support processes.

Lempire logo
Lempire Computer Software / SaaS Startup https://lempire.com/
51 - 200 Employees
See all jobs

Job description

About us 👇🏼
At lempire, we're a passionate team on a mission to help individuals and businesses grow.

As a B2B SaaS company, valued at $150 million, we have a suite of 5 products:
🔵 lemlist: our cold outreach tool, used by 10,000+ users worldwide to find leads & their emails, write campaigns, personalize at scale, and get more customers.
🟠 lemwarm: the 1st deliverability tool on the market that helps users reach their audience’s inboxes.
🔴 lemcal: our scheduling tool that allows you to create a personalized booking page and reduce no-shows.
🟣 Taplio & Tweet Hunter: our tools, used by top influencers like Justin Welsh, to build personal brands on LinkedIn & X (formerly Twitter).

lempire is a fast-growing company with $28M+ in revenue, profitable, and 100% bootstrapped.
Our mantra: Keep growing! We live by it every day.

Job description 
Our customer support team is one of our biggest strengths of lempire 💪 because we attach great importance to supporting users and we want to maintain a relationship of trust.

Mission
You will be the interface between the support team and the developer team.
Help our customers to use lempire product (lemlist, lemcal and lemwarm) successfully
Investigate, triage, and reproduce bugs to assist the support and dev teams
Train the level 1 support team
Report and organize feedback from our customers so that the developer team can focus on creating the most important features
Suggest ideas for improving the user support process and experience
Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire

Preferred experience
You speak English perfectly. We've all been working remotely since day one and the whole support team speaks English. The product team is French, so you need to have good professional French too
You have at least one year of experience in technical customer support
Experience in DNS management, server management, user management, and service configuration is highly appreciated
You have knowledge in web development (JS / DB / HTML / Liquid syntax / ...) and are willing to learn more.
You have a detective soul and love to find creative ways to solve problems in the shortest possible time
You love digging into the code to uncover hidden issues
You like to solve problems and you like to learn new things
You are a doer. You know that "done is better than perfect"
You are adaptable and like to work in a team
In your message, use the word "watermelon" to show that you are rigorous and have read this job description to the end.

Mindset over Résumé 🚀
At lempire, we don’t hire based on where you’ve worked or what’s on your résumé—we hire based on who you are. What matters most to us is your passion, your energy, and your drive to help others. We’re looking for someone who thrives in a fast-paced environment, who gets excited about solving problems, and who leaves every conversation more energized than when they started.
We want someone who loves customer interactions, who sees each challenge as an opportunity to learn, and who enjoys making an impact every day. If you’re the kind of person who brings positive energy to every situation, who loves sharing knowledge, and who’s always eager to improve—then you’re exactly who we’re looking for!

🎁 What we offer you
⛺️ Where you live, and work is totally up to you – we do have an office in Paris if you enjoy life at the office 🇫🇷
📈 Profit sharing: When lempire wins, all team members share the profits
🩺 Alan Blue: Comprehensive 100% premium medical coverage for you and your family
🍽️ Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity
🚌 Navigo Card: Seamless commuting with a 100% covered Navigo card
🏡 Full-remote Work Setup: A well-funded home office budget to ensure seamless remote work
🤓 Bat(wo)man fund: Your dedicated budget for learning and development
💻 Gear: Get a laptop + tools and equipment you need for your job
✈️ Team building: We all meet once per year at really cool places around the world (you can check our video here ;) )

Recruitment process
Chat with Victoire, our Talent Acquisition Manager
Interview with Mickael, our CTO and Daphné our TechCS leader
Business case async
Meeting with Daphné to review the Business case
Interview with our CEO to ensure a great cultural fit

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
EnglishFrench
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
  • Communication
Are you interested?

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