Offer summary

Qualifications:

Bachelor's degree in Information Technology or equivalent experience, Minimum of 5 years of hands-on experience in an offshore Service Desk environment, Expertise in Microsoft technologies like Entra ID, Intune, Office365, and SharePoint, Excellent communication skills and familiarity with MSP tools and scripting languages..

Key responsabilities:

Act as a point of contact for service issues and escalations for clients

Support various departments by assisting with objectives, tasks, and projects

Participate in the On-Call rotation for escalation and overflow tickets

Provide support for high-level issues that arise and assist in achieving SOC2 certification.

Job description

We're Hiring!

Job Title : Tech Lead ( IT Industry )

Working Days : Monday to Friday + additional hours based on workload requirements
Work Hours : 6:30 am to 4:30 pm (IST)

How to Apply : Click ' Apply for Position '

Requirements :

Bachelors degree in Information Technology or equivalent experience
Minimum of 5 years or more hands-on work experience in an off-shore Service Desk environment
Major Microsoft certification (Azure, MCSE, MCSA, MCITP SA or EA) not required but a plus
Excellent Communications skills, founded in being a good listener, clear and precise
Expertise in configuration and deployment of major Microsoft technologies including Entra ID, Intune, Office365, SharePoint, Teams and On-Premise Operating Systems
Experience in configuration and deployment of Firewalls, Switches, Wireless Access Points and VPN technologies
Experience working for a Managed Service Provider (MSP) or IT Support Business
Familiarity with MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge and Hudu
Familiarity with PowerShell and other scripting languages for application deployment, reporting and automation
A deep desire to deliver excellent service to our clients the STS Way
Experience in working with PSA systems (Autotask, ConnectWise Manage etc.)
Experience in working with RMM systems (N-central, Datto RMM etc.)
Experience in working with IT-Glue

Responsibilities :

Be a point of contact for service issues & escalations for clients
Support the Service Desk department by actively helping with after-hours, overnight proactive and reactive tickets
Support our Professional Services department by actively helping with objectives, tasks, projects, and initiatives, provide QA\QC and at times coverage during an absence
Support our Cloud Services department by actively helping with objectives, tasks, projects, and initiatives, provide QA\QC and at times coverage during an absence
Support our Centralized Services department by actively helping with objectives, tasks, projects, and initiatives; provide QA\QC and at times coverage during an absence
Support our Internal IT department by actively helping with objectives, tasks, projects, and initiatives
Support our internal compliance manager and champion for continually achieving SOC2 certification
Participate in the On-Call rotation and provide on-call support for escalation and overflow tickets
Support the team and clients with any unusual/high-level issues that arise

Benefits from this Role :

Excellent culture and fun working atmosphere
Competitive compensation package
Remote work
Comprehensive health insurance plan
A business casual work environment

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is on the lookout for a dynamic individual.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #ElevateYourCareer

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