Support Service Engineer (m/f/d)

With over 130 employees in the DACH region, XPLM Solution GmbH, a subsidiary of Aras Corp, has been a global provider of integration solutions since 2005. We develop tools to connect our customers' software, and we are looking for the best employees to develop our ideas further. We have convinced over 600 companies from a wide range of industries to work with us. These include some of the most innovative sectors such as the automotive industry, aerospace, high-tech electronics, medical technology and suppliers of mechanical and electrotechnical assemblies. Leading global innovators such as Kuka, Grundfos and Wilo are just some of the companies that work with us.

XPLM Solution GmbH is seeking a Support Service Engineer (m/f/d) to join our exceptional team!

What You’ll Be Doing

• You will support our customers in implementing and using the XPLM integrations for MCAD and/or ECAD systems. This includes analyzing their individual requirements and solving technical challenges
• You work closely with our customers to ensure the successful implementation and functioning of the XPLM integration.
• Together with the team, you ensure seamless integration and smooth collaboration between the systems. You analyse interfaces and coordinate technical matters.
  
• You are the central point of contact for our existing customers, providing them with long-term support and analyzing optimization potential in order to efficiently develop their systems.
• You support our customers in updating and further developing their XPLM integrations. This includes planning and executing upgrades, ensuring system compatibility and troubleshooting potential issues to ensure smooth operation.

Your Skill Set

• Bachelor's or Master's degree in a technical or IT field or comparable knowledge
• 3-5 years of professional experience in a relevant field desirable
• Experience with PLM systems, ECAD and/or MCAD systems 
• Knowledge of .Net programming language is a plus 
• Ability to work independently in a structured and solution-oriented manner with a strong focus on customer needs
• Willingness to travel occasionally to Dresden/Viernheim
• Communication is one of your strengths – both in German and in English (fluent in speaking and writing)

What we offer

• You will work in an experienced team and have the opportunity to contribute your ideas and suggestions, help shape processes and actively contribute to the further development of our solutions
• an attractive salary and comprehensive social benefits
• Organize your work around your needs, whether in the office or from home, and we will help you to optimally balance work and family life
• With us, you get 30 days of holiday a year
• We enjoy celebrating our successes together at regular employee events
• We care about your health. That's why we offer you an annual health budget with our partner Fair Family, which you can use however you like, whether it's for massages, specialist appointments or nutrition programs
• Benefit from exclusive discounts with our corporate benefits and use Babbel Professional for your language development