Match score not available

Staff Relations Officer for Virtual Coworker (Home Based Full Time)

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong communication and interpersonal skills to handle employee inquiries and grievances., Experience in staff onboarding and off-boarding processes., Familiarity with time tracking and payroll systems., Ability to analyze employee satisfaction and retention trends..

Key responsabilities:

  • Serve as the primary contact for employee inquiries and grievances.
  • Oversee staff onboarding and off-boarding processes.
  • Manage staff timesheets and attendance records.
  • Monitor employee satisfaction and provide insights for improvement.

Virtual Coworker logo
Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
See all jobs

Job description

· Serve as the primary point of contact for employee inquiries, complaints, and grievances, ensuring timely and effective resolution.
· Promote positive staff relationships by facilitating open communication and maintaining a supportive work environment.
· Oversee staff onboarding: VC account creation, orientation, and Time Tracker setup.
· Provide initial support: configure Time Tracker, handle timesheet queries, payroll, schedule changes, and OT requests.
· Contact staff about attendance, performance, client instructions, and other concerns.
· Manage and track staff timesheets and logged hours.
· Coordinate staff cancellation, resignation, and buyout.
· Oversee staff off-boarding: exit notices and exit interviews.
· Ensure adherence to company policies and processes for staff.
· Monitor, update, and resolve tickets via Freshdesk.
· Manage and update the internal Billing and CRM System.
· Assist in staff engagement preparations and activities.
· Monitor employee satisfaction and retention trends, providing actionable insights

Rate: Php120/hr

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Communication
  • Problem Solving

Government Relations Manager Related jobs