Sr. Product Manager, L&D - Leadership & Career Skills

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As part of ULearn, Comcast's internal Learning & Development organization, you can be a part of developing employees and leaders to create exceptional customer experiences across video, mobile, internet, and entertainment.

We are excited to announce an opening for a Senior Product Manager on the Enterprise Portfolio team at ULearn. In this role, you will work closely with experts in instructional and visual design, business engagement, product marketing, and learning experience delivery to develop enterprise learning products focused on career and leadership skill development.

As a Senior Product Manager, you will need to understand both business and customer needs, build and maintain product and project roadmaps, and manage complex projects through agile planning. You will also collaborate cross-functionally to deliver personalized, relevant, and valuable learning experiences to Comcast employees.

Through research and testing, Senior Product Managers anticipate employee development challenges and recommend the creation of new learning products or refinements to existing assets to address those challenges. They thrive in an entrepreneurial environment, navigating ambiguity and competing priorities with ease. Above all, Senior Product Managers lead with curiosity and a passion for learning, driving team and customer success. The ideal candidate is self-motivated, an exceptional collaborator, consultant, and critical thinker, and is passionate about how employees and leaders learn.

Enterprise Portfolios offer learner-centric products that develop the skills and knowledge every Comcast employee needs to build a thriving career.


• Builds Collaborative Relationships: Operates with OneComcast mindset, builds strong and valued working relationships across the company.
• Customer Focus: Delivers on commitments to internal and external customers.
• Execution Excellence: Achieves goals through operational excellence, defining a clear path to accomplish objectives.
• Forward Thinking: Shapes and/or aligns efforts with Comcast’s direction, applying a long-term perspective and external awareness.
• Solution Focus: Effectively analyzes issues, making sound and timely decisions and recommendations.

Job Description

Product Strategy / Roadmap: Sets and adopts long-term strategy that translates goals and objectives into tangible results.

• Strategic Planning: Aligns portfolio with Comcast’s current goals, future strategy, and clearly defines value proposition.
• Portfolio Management: Provides integrated management of multiple products by monitoring and forecasting supply and demand to maintain differentiation and mitigate product obsolescence throughout its lifecycle.
• Minimum Viable Product: Leverages UX research and learner insights to negotiate costs, build, and time to market in the alignment with minimum viable product.
• Product Conception/Curation: Identifies and incubates new product opportunities from initial design to establishing a strong business case for investment. Rapidly evaluates the business viability of product design ideas by setting minimum parameters and iterating prototypes to further refine the user experience.
  • Key Collaborators: Learning Experience Design, Learning Technology & Delivery, and ULearn Engagement

Market Intelligence: Understands and applies market intelligence to maintain and improve product/portfolio relevance and impact.

• Industry-Specific Knowledge: Monitors industry intel (e.g., publications, professional associations, etc.) to remain informed, and takes appropriate action to ensure alignment is maintained.
• Market Assessment: Monitors a variety of sources (e.g., employee engagement surveys, key performance metrics, focus group outputs, product feedback, etc.) to maintain alignment with current and emerging organizational needs.
• Stakeholder Insights: Maintains collaborative partnerships with ULearn Engagement team to understand current and predicted business needs. Further, actively pursue cues from social and lifestyle trends based on data and insights to anticipate the impact on business and learner needs, preferences, positioning, and messaging.

How:

• Lead matrixed project teams of learning professionals to define, develop, and deploy learning products against a data-driven roadmap.
• Facilitate a highly engaged team environment via collaboration with peer design, product, engagement, and delivery teammates to produce effective learning solutions.
• Partner w/ peers to evaluate product roadmap and library to ensure content, modalities, and experiences create organizational coherence, optimize knowledge, and build capacity for all of Comcast.
• Create and maintain forward-looking product strategy for enterprise learning at Comcast that yields learning experience that drive Comcast culture to create a positive and consistent employee experience, build the skills Comcast employees need to advance in their chosen field, try something new, and increase their impact, so that every employee can build thriving careers that last, and mitigate risk for Comcast by informing employees on laws and regulations; satisfying important legal and regulatory requirements.
• Manage project team capacity, project timelines, and budget to meet project deliverables
• Continually enhance our product offerings through monitoring of effectiveness of solutions with data.
• Manage in-house resources, (SMEs), and outside consultants to produce innovative learning solutions. 
• Manage workstream leads and supervise all components of respective training program(s), including: learning objectives, performance objectives, participant materials, facilitator materials, videos, job aids and assessments.
• You stay contemporary in the Learning & Development industry and adjacent fields
• Other duties as assigned

REQUIRED SKILLS

• A lifelong learner with an insatiable curiosity
• Leverages their knowledge of how brains encode new information and create habits to influence their approach to product creation
• Product Lifecycle Management
• Data Analytics (decision-making, storytelling)
• Design Thinking applied to Learning
• Strong interpersonal communicator, whose skills extend to both written and verbal communication, with a knack for diplomacy and building relationships – you see collaboration as critical to getting the best outcome and are a pleasure to work with
• Self-motivated, resilient, and self-organized professional. 

• You have solid project management skills – the ability to meet or exceed deadlines and timelines, balance multiple priorities, work under pressure and work collaboratively across teams
• You are proficient with the Microsoft Office family, especially PowerPoint, Outlook, Word, Teams, and Excel
• You are familiar with working in both waterfall and agile environments and are successful in both
• You navigate ambiguity, work well under pressure, and adapt quickly to changing information and priorities

MINIMUM QUALIFICATIONS:

• Two years of managing and leading project teams (not direct people management)
• Minimum of three years of experience in learning and development
• Strong knowledge of Agile project management process and driving innovative thinking through Design Thinking processes.
• Excellent oral and written communication skills
• Proven expertise with large-scale organizational learning initiatives
• Proven ability to establish and maintain positive relationships in a matrixed organization

PREFERRED QUALIFICATIONS:

• MA/MS or equivalent in experience and non-university education/certification: Instructional Design, Educational Technology, Instructional Technology, Adult Education or related discipline
• Product Management certification
• Experience and/or proficiency with Smartsheet, Articulate 360, Adobe Creative Cloud, and/or other eLearning development tools.
• Knowledge of Workday, online learning models, and audio/video production.
• UX Interviewing/Research experience
• Proficient facilitator

OUR INCLUSIVE NORMS 

• We lead with and value curiosity. We seek to understand, meet people where they are, seek out multiple perspectives and embrace a growth mindset. 
   
• We are transparent. We give direct feedback, make the implicit explicit, share our learnings and our mistakes and communicate clearly. 
   
• We demonstrate compassion. We are direct, respectful, and kind. We leave our egos at the door, practice humility, know when and how to apologize and hold grace for ourselves and others. 
   
• We love collaboration. We have each other’s backs, bring people along, seek to include diversity of thought and are strategic about when we include versus when we divide and conquer. 
   
• We embrace joy. We have fun together, and we celebrate our successes and learning from our mistakes. We care for people’s time, making sure we have time to eat, reflect, think, laugh, hydrate, and breathe throughout the day. 

Salary Range: $70,611.05-$158,874.86

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Change Agility, Collaboration, Complex Project Management, Leading Project Teams, Learning and Development (L&D), Product Management, Solution-Oriented

Compensation

National Pay Range: $73,736.12 USD-$172,819.03 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.