Senior Revenue Operations Analyst

Senior Revenue Operations Analyst

Solink is a different kind of data analytics software company.  We've successfully made video security a source of powerful insight for business owners of franchise and retail chains. We focus on security applications that combat fraud proactively and make it easier for owners to track down problems. Today we focus on loss prevention and in the future, we see every department using video to make data-driven decisions: marketing, operations, and even HR.

A job at Solink means working with an amazing team and tackling one of the biggest data problems out there.  We are venture-backed and focus on continuous execution to delight our customers.  We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.

A bit about the role…

We are seeking a highly skilled and strategic Senior Revenue Operations Analyst to join our Revenue Operations Team. This individual will play a critical role in optimizing our marketing, sales and customer success processes, leveraging data and analytics to drive business growth, improve performance, and ensure alignment across the entire revenue engine.

As a Senior Analyst, you will be a trusted Business Partner for Senior GTM Leadership, responsible for providing actionable insights, enhancing operational efficiency, and supporting decision-making across the entire GTM engine. The Senior Revenue Operations Analyst will also collaborate closely with Revenue Operations Leadership to drive continuous improvements in revenue systems and processes.

WHO YOU ARE 

• 5+ years of analysis experience, preferably in a high-growth B2B SaaS company.

• Strong analytical skills with the ability to translate data into actionable business insights.

• Outstanding communication skills (both written and verbal) with the ability to present complex information to diverse audiences.

• Expertise with CRM systems, specifically SalesForce, ideally including SFDC certifications.

• Proven expertise in the following areas pertaining to Salesforce CRM: automation flows, reports and dashboards, lists, data hierarchies, objects, and importing data to update existing records or create new ones.

• High proficiency in Excel/Google Sheets (ex: pivot tables, INDEX/MATCH, VLOOKUP, IF statements, filters) 

• A deep understanding of B2B sales, marketing and customer success including process, content and technology; e.g. Marketo, Gong, Hubspot/Salesforce, Outreach/Salesloft, Sales Navigator, Gainsight, etc.

SECURITY REQUIREMENTS

• Candidates must undergo a criminal records check upon hire;

• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;

• Be willing to comply with Solink’s own security policies and standards.

WHAT WILL YOU DO?

Data, Analytics & Insights:

• Establish a consistent business reporting cadence and create relevant reports and dashboards to provide actionable insights to optimize strategies and drive revenue growth.  This includes tracking and measuring key metrics such as marketing performance, campaign effectiveness, territory management, pipeline generation, opportunity management and account management

• Ensure the accuracy and cleanliness of data across our revenue platforms. Develop automated reporting processes to streamline recurring analytics and performance reviews.

• Assess the effectiveness of marketing campaigns, sales initiatives, lead nurturing programs and customer growth. Provide recommendations for improving targeting, engagement, and ROI.

• Utilize whitespace analysis to identify untapped market opportunities, driving strategic initiatives that result in substantial customer growth.

Process Optimization & Workflows:

• Capture and document revenue processes, data flows, standard operating procedures, and project requirements to identify areas for improvement and uncover bottlenecks in the GTM workflows.

• Identify areas for improvement in revenue workflows, and lead initiatives to streamline processes, enhance automation, and boost overall efficiency. Collaborate with cross-functional teams to ensure smooth execution.

Cross-functional Collaboration & Strategy:

• Work closely with the marketing, sales, customer success and finance teams to align goals, objectives, and tactics. Ensure that marketing strategies are fully integrated into the sales process and that sales teams have the necessary support and resources.

• Evaluate the effectiveness of campaigns and sales initiatives to drive actionable improvements.

• Serve as a subject matter expert on capacity, territory, and annual planning, collaborating closely with GTM leaders across the revenue organization.

• Lead communication and reporting efforts to ensure stakeholders are informed on key metrics and results.

• Proactively communicate updates, priorities, and progress

Market & Competitive Research:

• Conduct market research to identify trends, opportunities, and potential threats to the business.

• Analyze competitor activities and customer behavior to inform sales and marketing strategies.

• Identify and prioritize emerging verticals and geographic markets for targeted growth opportunities.

• Provide insights that help drive smarter decisions for product positioning, go-to-market strategy, and customer engagement.

WHAT IS SOLINK?

Solink is transforming conventional data into ‘smart’ data. Solink connects and synchronizes brick-and-mortar business systems like video + Point of Sale data, to create insight into loss prevention, security, and operations issues. We find new and powerful ways for businesses to get real value from the data and footage created daily by their standard systems.

We’re one of Ottawa’s fastest-growing companies. We're not just a tech and security company - we are rapidly evolving the way that we use and think about video security, data analytics, and technology. We're enhancing the status quo to positively impact clients and customers' businesses.

We’re on a steep growth trajectory, which means lots to do, lots to learn, and lots to experience! What an exciting adventure ahead - and our Solinkians make the greatest travel companions… 

Solink thrives because of our team; we know that in our business and in our daily work, people make all the difference. We’re looking for people who are driven by curiosity, hungry to innovate, and striving to make an impact. 

WHY WORK AT SOLINK? 

Working with us means you’ll be working for a company that values your input and allows you to bring your ideas to life.  We offer a collaborative, creative, supportive work environment with a culture that is undeniably fun… 

All that - PLUS we offer…..

• Flexibility in your chosen hours of work by helping you get "stuff" done (encourages that work-life balance);

• Opportunities for growth based on merit, skill, and initiative;

• Friendly, welcoming, and team-oriented atmosphere that fosters collaboration;

• A creative and innovative environment that mentors supports, motivates, and inspires you to make an impact;

• Interesting and exciting assignments ranging in size, type, and complexity;

• An “open-door” policy where communication and brainstorming are encouraged;

• A really positive and fun environment working with an incredibly ENERGETIC team;

• Fully paid Health / dental benefits offered immediately (an additional $500 spending account for items that aren’t covered in our AMAZING benefits program);

• Monthly reimbursement toward a health and wellness program; 

• Extracurricular SOLINKIAN social events (annual “solink-o de mayo”, so-learns, sports teams,  so-lunches, team builders, and much more)

We know that everyone has different experiences and that’s what makes all of us so unique. Solink is an Equal Opportunity Employer. We’re looking at building our team of great people and we know that comes in various forms. We are committed to a diverse and representative workforce, and an open and inclusive work environment and we encourage all candidates with interest to apply. We will provide accommodation on request through all parts of the selection process.

HOW TO APPLY?

Please submit your cover letter and resume addressed to Admiral Ackbar outlining why you would be the right fit for this position.