Senior Product Manager

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win.

About the Role

We’re looking for a Senior Product Manager to take ownership of our Command Center platform—a critical internal tool that powers our product configuration, business operations and supports the delivery of exceptional experiences to our customers. This is a high-impact role where you’ll lead the charge in transforming Command Center into a scalable, intuitive, and indispensable platform for our teams.

What Success Looks Like

Your success in this role will be measured by the outcomes you deliver. Here’s what we’re aiming for:

• Streamline Operations: Reduce operational inefficiencies by 30% by identifying and addressing bottlenecks in workflows, making it easier for teams to get their work done.
• Make Data Work for Us: Enable real-time access to critical data by integrating Command Center with key internal systems and Gen AI capabilities.
• Scale with Confidence: Build features that allow Command Center to handle increased complexity as we grow, ensuring it remains a reliable backbone for our operations.
• Delight Stakeholders: Improve internal CSAT by 20% by delivering a platform that’s not just functional but a joy to use.

What You’ll Do

• Own the Product: Define and drive the product strategy, roadmap and KPIs for Command Center, ensuring it aligns with business goals and delivers meaningful outcomes.
• Solve Real Problems: Partner with teams across the company to deeply understand their needs, identify pain points, and prioritize solutions that have the biggest impact.
• Collaborate Across Teams: Work closely with engineering, design, and business stakeholders to prototype, validate, and deliver features that matter.
• Execute Relentlessly: Manage the end-to-end product lifecycle, from ideation to launch, ensuring we deliver high-quality features on time and continuously improve the platform.
• Be the Voice of the User: Advocate for our internal teams by gathering feedback, aligning priorities, and ensuring Command Center meets their needs.

What You Bring

• Experience: 5+ years of product management experience, ideally in SaaS or platform development. You’ve shipped products that solve real problems and deliver measurable results.
• A Strategic Mindset: You can see the big picture and connect the dots between product initiatives and business goals, all while keeping an eye on the details.
• A Collaborative Spirit: You thrive in cross-functional environments and know how to bring people together to get things done.
• A Bias for Action: You’re not afraid to roll up your sleeves, make decisions, and move things forward—even when the path isn’t perfectly clear.
• Technical Fluency: You don’t need to write code, but you should be comfortable discussing APIs, data integration, and backend systems. Bonus points if you’ve worked with property management software or internal tools.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

Why This Role Matters

Command Center is the engine that keeps our business running smoothly. By leading this platform, you’ll have a direct hand in shaping how we operate, scale, and deliver value to our customers. This is a chance to make a real impact—not just on the product, but on the entire company.

Role expectations:

30 Days:

• Understand the functional structure and core mission of Command Center
• Understand the organization and roles within the Product, Engineering and Design Team 
• Engage with the Digital Team, including Content Strategy, Development, Product Design/UX, User Research, Project Management and Quality Assurance, as well as with key partners, stakeholders and experts across the organization 
• Contribute to scrum and sprint ceremonies, and be conversant in tools including JIRA, Confluence and other relevant product management software packages
• Have a working knowledge of the platform

90 Days:

• Develop an understanding of the core audience and its needs & pain points, and collaborate with User Research/Product Design to identify opportunities
• Deepen contacts across the organization to elicit, negotiate, and agree upon priorities, so as to ensure focus on the most impactful areas 
• Socialize patron and stakeholder learnings across digital
• Author business requirement documentation as needed, and lead and facilitate agile ceremonies as product owner
• Actively contribute to the planning and development of the Command Center roadmap
• Analyze business metrics and data to identify bright spots and areas for attention

180+ days:

• Define a 1-year roadmap for Command Center
• Develop user experience journeys for the Core Command Center personas 
• Be an effective advocate for stakeholders of Command Center: demonstrate broad empathy for their needs, problems, and pain points, and be able to understand, articulate and recommend trade-offs 
• Act as product owner and lead the Digital Experience Platform scrum team, and related initiatives
• Create and present updates to senior leadership and stakeholders 
   

Our Core Values

• Pirate Ship; not a cruise ship. Bias towards action.
• Massive Growth takes massive growth. We embrace challenges to increase our impact.
• Grow the Pie. We focus on results so our customers & their customers win. Triple Win!
• Purple Heart. We put the team before ourselves.
• Extreme Ownership. See something? Say something; right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.

REMOTE WORK STATEMENT

This position is a remote-first, work-from-home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job 
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
   

WHY SECOND NATURE?

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the 7 awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect 
• Training: A supportive team to help you grow and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup
   

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.