Senior Manager, Content Operations

🏆 What’s the Opportunity?

cargo.one is the leading digital platform for air freight bookings, enabling forwarders to compare and book air cargo capacity in real time while giving airlines wide-reaching customer exposure with an unrivaled digital experience. We are proud to have products that bring value to our partners and which our customers love to use.

We are looking for a Senior Manager to lead and scale content operations, ensuring efficient, high-quality data processing at speed and scale. You will oversee content acquisition, structuring, and quality control, ensuring SLAs are met while continuously improving workflows and automation.

This role is suited for someone who thrives in high-volume operations, understands vendor management, and is experienced in workflow automation. You will work closely with product, business intelligence, and customer teams to refine how data is structured and presented, making a direct impact on the overall product experience. Vendor management will also be a key focus, ensuring outsourced teams operate efficiently and deliver consistently high-quality results.

🌍 You can work from (almost) anywhere in Europe. Please check here if the country you are in is on our hiring list. We are a remote company, but regularly meet in person, too.

🎬 A snapshot of what you will be doing here:

• Lead content workflows from acquisition to quality control, ensuring structured, accurate, and timely data processing.

• Own SLAs and performance tracking, continuously improving processes for efficiency and accuracy.

• Manage and mentor a team, providing both strategic direction and hands-on support.

• Oversee outsourced vendors, ensuring cost-effective, high-quality delivery and accountability.

• Use SQL, BI tools, and automation to streamline operations, reduce manual work, and improve workflows.

• Collaborate with product and BI teams to refine data structuring and integration.

• Monitor key performance indicators, identify bottlenecks, and implement best practices for high-volume content operations.

🕵 We are looking for individuals with:

• You have at least five years of experience in content operations, data processing, or large-scale customer service management.

• You have at least three years of leadership experience in fast-paced, high-volume operational environments.

• You have experience managing SLAs, quality control, and outsourced vendors.

• You are proficient in SQL and BI tools like Looker, Tableau, or Power BI to track and optimize workflows.

• You have worked with workflow automation and ticketing systems like Zendesk.

• You have strong problem-solving skills with a focus on efficiency and scalability.

❤️ We think you will love working here if:

• You want to lead and optimize a function that directly influences product experience and business success.

• You enjoy working in a fast-paced, data-driven environment where you can drive measurable improvements.

• You thrive in cross-functional collaboration with product, BI, and vendors to enhance content quality and automation.

• You are excited to be part of a smart, ambitious team that values precision, execution, and continuous improvement.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do. 

• You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date.

• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to  meet as a team. Click here to watch a video from one of our early offsite events.

• Unlimited co-working options through our partner desana all around the world.

• Bloom: premium digital mental health care for remote teams.

• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.

• Permanent full-time employment through our partner Remote.com in case you are based outside of Germany.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today.  With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to know more?

• Read more about connecting the world’s air cargo markets to make them more productive and successful.

• Get to know Siena, Alex, and Bogna from the cargo.one team and find out more about daily challenges, most significant achievements and personal motivations. 

• View cargo.one latest news from the industry.

• Read about one of our latest partnership with Avianca Cargo.