Offer summary

Qualifications:

Strong analytical capabilities and ability to interpret data., Experience in providing remote technical support for IT issues., Flexibility to work in a 24/7 model with varying shifts., 2 to 5 years of relevant experience in IT helpdesk roles..

Key responsabilities:

Provide remote technical support for customer IT problems and queries.

Liaise with other support or product teams to resolve issues promptly.

Ensure proper documentation and tracking of all incidents.

Focus on customer contact and follow up on requests and issues.

2COMS Consulting focuses on the #HumanSideOfThings – helping organizations become sustainable leaders by connecting them to the right talent. We are a Human Supply Chain management company with over 10,515+ employees, spread across seven locations. As an NSDC partner, we help more than 4000 professionals meet their career goals by connecting them with over 70 clients, daily. Our manpower solutions are customized and aligned with our clients’ requirements – financial management, continuous performance improvement, and integrated technology enablement. It is our continuous endeavours of the past 20 years that helped us strengthen our relationships with our partners and gain diversified experience spanning industries. For more information, visit the link below: https://www.2coms.com/

Job description

Provide remote technical support for resolution of customer IT problems,incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues on time. Ensure proper documentation, notification, escalation,tracking and follow up of all incidents. Primary responsibilities a refocused on customer contact, not transaction processing.

Requirements

Strong analytical capabilities, ability to interpret data, and provides
business recommendations to mitigate business and operational risks
Flexible to work in 24*7 model – flexible shift and week offs
5 days working
experience from 2 yrs to 5 yrs
Location: Bangalore