Offer summary

Qualifications:

Minimum 2-3 years of experience in e-commerce sales support, particularly with Shopify., Strong background in order processing and management with attention to detail., Experience in coordinating with sales teams and providing customer service., Proficient in data and inventory management, with the ability to generate reports..

Key responsabilities:

Accurately process and enter orders into Shopify, ensuring timely fulfillment.

Coordinate with the sales team to track orders and update customer accounts.

Respond to customer inquiries regarding order status and product availability.

Monitor stock levels and generate reports on sales trends and customer preferences.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

E-Commerce & Shopify Expertise: Minimum 2-3 years of experience in e-commerce sales support, with hands-on proficiency in Shopify for order management, product updates, and backend operations. Order Processing Experience: Strong background in entering, processing, and managing online orders with attention to accuracy and efficiency. Sales Coordination Skills: Experience working closely with sales teams, ensuring smooth handoff of order details and managing customer interactions effectively. Customer Service Proficiency: Ability to communicate professionally with clients, resolve inquiries, and ensure customer satisfaction throughout the purchasing process. Data & Inventory Management: Experience in tracking inventory, managing data entry, and generating reports to assist in sales and operational decision-making. Detail-Oriented & Organized: Strong ability to multitask, prioritize deadlines, and maintain meticulous records while working in a fast-paced, high-volume environment.

Core responsibilities:

Order Processing & Management: Accurately process and enter orders into Shopify, ensuring timely fulfillment and seamless coordination between sales and production teams. Sales Team Coordination: Work directly with the sales team to track orders, update customer accounts, and ensure smooth communication between departments. Customer Support & Order Assistance: Respond to customer inquiries regarding order status, product availability, and custom design specifications, providing excellent service to maintain strong client relationships. Inventory & Data Management: Monitor stock levels, update product availability in Shopify, and generate reports on sales trends, order history, and customer preferences. E-Commerce Optimization: Assist in maintaining and updating the Shopify platform, ensuring accurate product listings, pricing, and promotional updates to enhance the customer buying experience. Administrative & Workflow Support: Organize and manage sales-related documentation, track order progress, and ensure all necessary approvals and information are properly recorded for internal use.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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