Offer summary

Qualifications:

High English proficiency is required., Proficiency in Excel for data entry tasks., Excellent organizational and multitasking skills are essential., Detail-oriented with the ability to work in a repetitive environment..

Key responsabilities:

Manage the entire Quality Assurance process and review calls for errors.

Monitor QA logs and report any backlog or concerns to supervisors.

Utilize scorecards and policies to ensure call quality and accuracy.

Track daily call reviews and meet weekly performance goals set by management.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Porch Warranty | Quality Assurance Specialist

THE POSITION

Quality Assurance Representatives perform various functions which primarily involve Quality Control, Call Monitoring, Policy and Procedure Compliance regarding inbound and outbound calls for AHP, RWS, and Porch Warranty.

With an emphasis on Quality Control and Policy and Procedure Compliance requirements for all departments inbound and outbound calls.

WHAT YOU DO

Manage the entire Quality Assurance process.
Review all assigned calls thoroughly for errors and/or infractions as designated by management.
Monitor QA logs and notify supervisors of impending backlog, delays, or concerns.
Responsible for reporting egregious employee behavior, failure to adhere to policy and/or procedure, and any other designation creating a corrective action designated by management.
Responsible for utilizing score cards, policy, and procedures to ensure call quality and accuracy.
Work in coordination with management to resolve all issues that may arise while performing job duties.
Responsible for the review and tracking of all calls assigned by management.
Must have a clear and concise understanding of Policy and Claims protocols.
Utilize software to document call reviews.
Attending team meetings when necessary.
Responsible for escalating claim quality concerns and outcomes to a supervisor or the appropriate unit.
Complete no less than 7 hours of log time within the system daily.
Track all accounts worked daily to meet weekly goals set by upper management.
A minimum of 30 calls reviewed daily this metric is a baseline and can be increased at any time by a manager through written communication.
Be on time and work a scheduled shift with allotted lunch and break times as directed by a supervisor.
Work call reviews as directed by upper management.
Follow all company directives, policies, and procedures.

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 93.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

High English Proficiency
Proficiency in Excel – Data entry
Multitasking skills
Excellent organizational skills
Detail oriented
Able to work in a repetitive environment
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

#LI-DNP

#LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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