Offer summary

Qualifications:

At least 5 years of experience in property management support roles for Australian companies., Proficiency in Google Suite/Workspace and Property Me CRM., Strong problem-solving abilities and excellent interpersonal skills., Fluent in both written and spoken English..

Key responsabilities:

Provide administrative and operational support to the property management team.

Manage correspondence, invoices, maintenance requests, and tenant applications.

Ensure compliance with safety regulations and coordinate necessary inspections.

Maintain professional communication with clients and team members while managing tasks remotely.

Job description

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

As a Property Management Support, you will provide essential administrative and operational support to our Client's property management team based in Sydney, Australia. In this role, you will be responsible for assisting with various tasks related to property management, administration, and business operations. If you are committed to ensuring smooth operations and exceptional service to clients and tenants, we'd love to meet you!

Key Responsibilities

Property Management - Admin Support:

Collate correspondence directed to landlords and tenants regarding lease renewals, seeking instructions and intentions to ensure timely and accurate communication to all parties involved.
Invoice/Bills, Maintenance & Quote Management
Utilise Client’s property management software tools to send new leases for signing. Follow up on the signing process to ensure completion within designated timelines.
Arrears Notification Management
Set up mail redirection for properties, including council rates and water bills, to ensure seamless management of billing and communication.
Respond to tenant reference requests in a timely manner, providing accurate and relevant information as per established guidelines.
Support Senior Property Managers in the tenant application process by collating all required documentation, ensuring completeness and accuracy.
Perform ad-hoc administrative tasks as required, demonstrating flexibility and adaptability in handling various responsibilities efficiently.
Provide support for the Property Management Team with Condition Reports, template creation and comments.

Relationship Management

Ensure the professional image of the company is upheld through both phone and email communication.
Provide the highest level of service and helpfulness over the phone and on email to both clients and team members.
Maintaining the company’s standards and procedures whilst managing the role remotely.
Communicating effectively to all members of staff.

Compliance:

Coordinate smoke alarm, electrical and gas compliance for all properties, organising inspections and necessary maintenance to ensure compliance with safety regulations.

Following up on expired remote inspections.

Other Responsibilities

You will coordinate with the Client’s Property Management Team to ensure that requests and concerns are properly addressed.
Perform other related tasks and duties that may be assigned by the client later on.
Reporting and data analysis

About You

Excellent communicator - fluent in both written and spoken English
At least 5 years work experience in property management support roles for Australian companies
Extensive experience with Google Suite/Workspace
Solid experience with Property Me CRM
Experience with Inspect Express
Strong problem-solving abilities and lateral thinking
Great Interpersonal skills and ability to foster relationships through spoken and written communication
Willingness to adapt in an evolving role/environment