Offer summary

Qualifications:

Minimum of 5+ years of experience in technical team operations and software implementations., Strong understanding of technical concepts including HTML, CSS, JavaScript, and systems integration., Familiarity with service delivery tools like JIRA, Asana, and Salesforce., Excellent communication skills, especially in explaining technical challenges to non-technical stakeholders..

Key responsabilities:

Oversee the scoping and delivery of customized solutions for major customers.

Collaborate with internal and external stakeholders to ensure project success.

Track and manage project resources and budgets to meet customer satisfaction.

Work closely with Professional Services Engineers to prioritize tasks and maximize efficiency.

Job description

What You’ll Do

FORM.com + GoSpotCheck have very powerful out-of-the-box products, but as anProject Manager on the Professional Services Team you’ll oversee the scoping and delivery of customized solutions for some of our biggest customers. You’ll collaborate with both internal and external stakeholders, leveraging your domain expertise to deliver seamless integrations and valuable functionality. Your ability to effectively scope, price and deliver your projects will contribute to the Professional Services Team’s success as a revenue generating group for the greater organization.

What We’ll Achieve

- You’ll work directly with our Customers to accurately scope implementations, integrations, and development efforts above and beyond the base product offering. This will include custom dashboards, workflows and other features that require backend and frontend development.

- You’ll work closely with customers of all sizes, but emphasized involvement with our largest and most strategic accounts that will be leveraging our cutting-edge image recognition technology.

- We’ll fine-tune an accurate and easily repeatable process for building SOW’s for our customers - we’ll ask the right questions up-front to create the proper scope, schedule, and assumptions before initializing technical resources within the teams.

- We’ll deliver on-time to our customers thanks to your overall organizational awareness and the pulse you keep on the Professional Services Team’s workload.

- Customers will receive the solution that was promised largely due to your technical domainexpertise in understanding the bounds of the product platforms and our customer’s data structures.

- We’ll improve our process efficiency in whipping up customized functionality such as report views, triggered emails, data digestion/reporting and data ingestion/tables.

- You'll work closely with Professional Services Engineers, sorting through priorities and timelines to organize and maximize their efficiency and effectiveness.

- You’ll track and manage project and resource spend with the goals of meeting customer satisfaction while staying within project schedule and cost targets; otherwise manage the change control process and client expectations.

Who You Are

- You have a minimum of 5+ years of professional experience facilitating the operations of a technical team, specifically around complex software implementations, data reporting and back-end engineering.

- You’ve managed simultaneous projects in a customer-facing role where you were directly accountable for delivering the goods!

- You have confidence in your technical understanding, including things like table interactions, systems integrations, object-oriented design patterns and architectural best practices.

- You have foundational understanding of technical concepts and terminology for development (i.e. HTML, CSS, and JavaScript), systems integration (i.e. SFTP, XML, ETL Processing, API, JSON, etc.), and data systems (i.e. SQL, Postgres, flat files).

- You are familiar and comfortable in using service delivery tools such as JIRA, Asana, and Salesforce.

- You have an excellent understanding of SaaS architecture, data collection and business workflow concepts.

- You can sometimes be over-communicative, but your stakeholders always know what’s being done, why it’s being done, and how the execution is being carried out.

- You have an exceptional communication style, specifically when it comes to explaining technical challenges to non-technical people.

- You can be both a motivating or calming force, depending on the situation.

- Your natural tendency is to underpromise and overdeliver, and not the other way around.

- You believe that taking projects to the finish line means the customer is truly satisfied with the deliverable.

- You have worked in a smaller environment, or in a consulting role, and know how to be resourceful in order to get things done.

- You appreciate and align with our company values.

Required profile