Professional Services Manager

Description

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 20 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you? 

At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success.  We offer a comprehensive compensation package, including Medical, Dental, 401K and bonuses. 

The Professional Services Manager will spearhead our professional services for customers, focusing on implementing sophisticated on-vehicle solutions integrated with backend systems using Windows Servers and Safe Fleet Cloud applications. The Professional Services Manager will have a strong background in wireless networking, including conducting site surveys, strong technical skills, and a proven track record in leadership within technology-driven environments. Expected travel to various locations across the U.S. and Canada to implement solutions, site surveys, troubleshooting and resolving issues.  

Essential Duties & Responsibilities:

• Lead the implementation of on-vehicle technology solutions integrated with backend systems on Windows Servers and Azure.
• Troubleshoot and resolve complex issues related to the integration of Safe Fleet equipment and services with Customer networks and systems. onsite at the customer locations.
• Collaborate with clients to understand their needs and deliver tailored solutions to enhance their operational efficiency and maximize utilization of the professional services team while monitoring costs.
• Act as the subject matter expert for our applications, guiding setup and usage to maximize client satisfaction. and operational efficiency. 
• Manage projects from conception through to completion, ensuring timely delivery within budget and scope.
• Provide leadership and guidance to professional service and network engineering teams, fostering an environment of continuous improvement and innovation.
• Maintain up-to-date knowledge of industry trends and advancements in vehicle technology, Windows Server configurations, Safe Fleet Cloud solutions, and wireless networking.
• Review, test, and recommend wireless products for use with vehicle solutions. 
• Manage professional services team to enhance operational efficiency by prioritizing maximum utilization of the diverse professional services team while monitoring costs and projecting revenue forecasts for services. 
• Develop and maintain strong relationships with clients, vendors, and internal teams to ensure the highest level of service delivery.
• Ensure compliance with all safety and privacy regulations applicable to on-vehicle and cloud-based solutions.

Requirements

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 5 years’ experience in implementing technology solutions, with specific expertise of systems integration in a Windows environment and the deployment of Cloud applications and solutions.
• Proficient in wireless networking, including performing site surveys and implementing robust networking solutions.
• Candidates with experience in 12V/24V vehicle installation/technologies will be preferred.
• Demonstrated leadership skills with the ability to manage cross-functional teams in a dynamic project environment.
• Strong problem-solving skills and the ability to adapt to evolving client needs.
• Excellent communication and interpersonal skills, with an emphasis on client-centric service.
• Relevant certifications in Microsoft technologies, networking, or project management are highly desirable.

*Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.