Product Manager

Join our dynamic Core Product Team as a Product Manager and be at the forefront of innovation! In this role, you’ll drive product strategy and execution, working closely with stakeholders to deliver exceptional customer value. You’ll own the product roadmap, gather requirements, and translate business needs into actionable features. If you’re passionate about creating impactful solutions and leading cross-functional teams, this is the place for you!

At TapMango, you’ll take pride in shaping one of the highest-quality customer engagement platforms available. We’re currently empowering thousands of merchants across Canada, the US, and Europe, and this is just the beginning! By joining us, you’ll help local businesses compete with larger chains, making a meaningful contribution to a diverse economy.

Come be part of a fun, vibrant team with an incredible culture that values growth and development. Enjoy competitive pay, abundant opportunities for professional advancement, and so much more. Your journey to making a difference starts here!

About TapMango: TapMango is a leading provider of customer loyalty and engagement solutions for businesses in the retail and restaurant industries. We empower merchants with innovative tools to drive customer retention, increase sales, and create seamless customer experiences. As a rapidly growing company, we are looking for a Product Manager to help us shape our current and future product offerings.

About the Role: As a Product Manager, you will be responsible for driving product strategy and development for TapMango’s customer engagement platform. You will work closely with engineering, design, and business teams to define and deliver innovative solutions that empower merchants to grow their businesses. Through data-driven decision making and customer insights, you will help shape the future of our loyalty and engagement technology.

Key Responsibilities:

• Lead the product strategy and roadmap development for TapMango’s customer engagement platform.

• Conduct market research and competitive analysis to identify opportunities and threats.

• Gather and analyze customer feedback to drive product improvements and new feature development.

• Create detailed product requirements and user stories in collaboration with engineering teams.

• Prioritize features and manage the product backlog effectively.

• Work closely with engineering, design, and marketing teams to ensure successful product delivery.

• Define and track key performance metrics for product success.

• Present product vision and roadmap to stakeholders at all levels.

• Drive product launches and go-to-market strategies.

• Maintain strong relationships with key customers to understand their needs and pain points.

What We’re Looking For:

• Bachelor’s Degree in Business, Computer Science, or related field.

• 5+ years of product management experience in SaaS or B2B software products.

• Proven track record of successfully launching and scaling products.

• Strong understanding of loyalty programs and customer engagement platforms.

• Experience with Agile methodologies and product development lifecycle.

• Excellent analytical and problem-solving skills.

• Outstanding communication and presentation abilities.

• Strong leadership skills with experience managing cross-functional teams.

• Data-driven decision-making approach with experience in analytics tools.

• Knowledge of payment processing and POS systems is a plus.

• Experience with customer feedback tools and methodologies.

• Strategic thinking with ability to execute tactically.

Why Join TapMango?

• Competitive Pay: We offer a competitive salary and performance-based incentives.
• Work-Life Balance: Enjoy a flexible, remote work environment with a team that values balance and well-being.
• Impactful Work: Make a real difference in a rapidly growing company where your contributions are valued and recognized.
• Growth Opportunities: We support career growth and offer opportunities to expand your skill set in a dynamic and fast-paced industry.

If you’re ready to take on an exciting role that allows you to shape the future of our product at TapMango, apply today!

We look forward to hearing from you.