Offer summary

Qualifications:

2.5+ years of experience in operations management or a similar leadership role., Strong analytical, problem-solving, and scheduling skills., Excellent communication, leadership, and interpersonal abilities., Proficiency in managing inbound communications and scheduling systems..

Key responsabilities:

Oversee day-to-day operations to ensure seamless workflow and high productivity.

Manage scheduling for plumbing crews and inform workers of their daily assignments.

Handle inbound calls and emails to book jobs and respond to customer inquiries.

Liaise with clients to follow up on invoices and address outstanding issues.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

2.5+ years of proven experience in operations management or a similar leadership role. Strong analytical, problem-solving, and scheduling skills. Excellent communication, leadership, and interpersonal abilities. Proficiency in managing inbound communications and scheduling systems. Ability to prioritize and manage multiple tasks effectively in a dynamic environment. Experience in client relationship management, particularly with follow-up on invoices. Flexibility to handle ad-hoc responsibilities and provide administrative support when required.

Core responsibilities:

Oversee day-to-day operations to ensure seamless workflow and high productivity. Manage scheduling for plumbing crews, ensuring each worker is informed of their daily assignments. Handle inbound calls and emails to efficiently book jobs and respond to customer inquiries. Liaise with clients to follow up on invoices and address any outstanding issues. Develop, implement, and continuously refine operational policies and procedures. Monitor performance metrics and identify areas for process improvement. Assist with ad-hoc tasks and administrative duties as needed to support overall operations.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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