Offer summary

Qualifications:

High school diploma or equivalent experience required; BA/AA preferred., 0-2 years of experience, preferably in the real estate industry., Excellent written and verbal communication skills in English and French., Strong organizational, prioritization, and time management skills..

Key responsabilities:

Assist newly joining agents and brokers with inquiries and support regarding eXp Realty.

Process license verification and onboarding documents for new agents.

Ensure accurate setup of new agent profiles and account activation.

Maintain onboarding workflows and communicate effectively with clients and team members.

Job description

Description

Position at eXp Realty Canada

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Quebec, Canada.

**Please note: This is a 1-year contract opportunity.**

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.

Come join us at eXp Realty – a 8x Glassdoor Best Places to Work organization!

What you will do:

As an Onboarding, Analyst, you'll take a proactive role representing eXp Realty as a front-line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support about eXp Realty in a variety of areas. The ideal candidate for this position is a customer service-oriented, self-motivated, and resourceful individual. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

Process joining agents for initial systems, process and account setup to include but not limited to:

Responsible for license verification and approval process;
Responsible for the review of onboarding documents and agent follow-up to ensure all information or missing information has been gathered and is accurate;
Responsible for the accurate set-up of new agent eXp profiles;
Responsible for new agents’ account activation and any required follow-up, ensuring new agents have access to eXp’s tools and systems;
Assist with inquiries about the onboarding process, nationally and provincially, assisting joining agents, eXp staff and leadership;
Maintain onboarding checklist/workflows/templates for the province(s) you are working in;
Communicate professionally and succinctly, both orally and in writing;
Respond to inquiries promptly, acknowledging communications when a detailed reply can’t be provided right away;
Ensure interactions with join agents are initiated 1st with phone calls to the number provided on the joining application, leaving a voicemail if there is no answer, and always following up with text messages, confirming your name, your position, how you can be reached and any details that may be urgent;
Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction;
Rapidly establish a positive working relationship with customers/agents, colleagues and leadership;
Work continuously on a task until completion, providing follow-up or professional hand-off as required;
Identify problem areas, and devise & deliver solutions to enhance the quality of service.

How you will grab our attention:

High school diploma required or equivalent years of applicable experience;
0-2 years experience;
BA/AA strongly preferred;
1+ years of relevant experience in the real estate industry with a focus on delivering a world-class customer service/experience preferred;
High volume, multi-task environment in real estate or relevant experience;
Ability to read and interpret documents including licensing & MLS applications and transfers as well as a general knowledge of our independent contractor agreement;
Highly adaptable and a clear-thinking problem solver;
A self-starter on individual projects and a contributing member on team projects with a "can do" attitude;
Excellent written, and verbal communication skills in English and French;
Excellent organizational skills;
Strong organizational, prioritization and time management skills;
Positive, trustworthy and dependable;
Ability to work remotely, interact and build trust with your team mates, with little to no direct in-person supervision.

If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!

What eXp Canada provides:

Paid Vacation
Paid Holidays
Up to 4 Paid Personal Days
5 Paid Sick Days
$20/pay cheque for the first two pays of the month for your mobile phone/internet
Fully remote environment
Amazing company culture
And more..

EEO Statement:

eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.

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