Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

NRS POS / CUSTOMER CARE (BASIC TECH SUPPORT)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Guatemala

Offer summary

Qualifications:

High School Diploma required., 85% English proficiency is necessary., Prior experience in tech support or a similar role is preferred., Excellent communication skills and attention to detail are essential..

Key responsabilities:

  • Handle inbound and outbound calls and email support for technical issues.
  • Provide remote assistance for NRS devices and troubleshoot problems.
  • Coordinate with other departments to resolve customer issues effectively.
  • Stay updated with system information and assist in the rollout of new applications.

IDT Corporation logo
IDT Corporation Large http://www.idt.net
1001 - 5000 Employees
See all jobs

Job description

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners who encounter technical difficulties. 

Responsibilities and Duties
  • Experienced Customer Care Position handling Inbound/Outbound Calls and Email Support
  • Must be able to work a flexible schedule 
  • Provide Remote Access to each store regarding POS, Scanner, Cash Drawer, Printer, Pax Unit and general troubleshooting
  • Follow standard Processes and Procedures
  • Interact and coordinate with other departments to resolve Customers' issues
  • Stay current with system information, releases, changes and updates
  • Extensive Training provided.  Technical support capabilities and/or experience preferred.
  • Identifying hardware and software issues or errors (related to NRS Devices and interface) 
  • Speaking to customers to quickly get to the root cause of their problem and provide remote assistance 
  • Troubleshooting technical issues NRS Devices (POS, Scanner, Cash Drawer, Printer, Pax unit and Scale)
  • Stay up to date with systems and products information, changes, and updates in the market to provide a quick resolution.
  • Following up with clients and escalations to ensure the problem is resolved.
  • Provide guidance and navigation to our customers to ensure they understand system’s functionality 
  • Supporting the roll-out of new applications/updates to NRS systems
  • Deep dive and research answers and alternate solutions to the callers’ problems
  • Coordinate with multiple departments related NRS in order to offer full satisfaction (Merchant Services, AR, Software etc)

    • Qualifications
  • High School Diploma
  • 85% of English Proficiency 
  • Software and Hardware knowledge 
  • Prior experience in tech support, desktop support, or a similar role.
  • Customer Service and Tech Support Experience (Must)
  • Excellent communication skills (written and spoken)
  • Patient, helpful, empathetic, good listener & professional 
  • Attention to detail and good problem-solving skills.
  • Experience with remote desktop applications and help desk software. (Desired)
  • Goals and people oriented
    • WE OFFER:
    Competitive salary
    Bonuses
    A great and positive workplace
    Parking Subsidy
    Life and Medical Insurance
    Benefits and Discounts
    Growth opportunities
    Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Active Listening
    • Teamwork
    • Physical Flexibility
    • Communication
    Are you interested?

    Customer Support Related jobs

    See more Customer Support jobs