Manager, Programs & Experience

CircusTrix dba Sky Zone

Program & Experience Manager

Full-Time

Remote

Department: Programs

Reports to: Director of Programs

Travel: <10%

FLSA: Exempt

ABOUT US:

As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart!

We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500.

JOB SUMMARY:

In this role, the individual will be an important contributor developing, leading, and optimizing various park programs, processes, promotions & events for both Owned + Operated and Franchise locations. As a Programs Manager you will work closely with cross functional teams and third-party vendors and be responsible for tracking, evaluating, and reporting on each program, promotion, or event.  

Successful candidate will be self-driven, inquisitive, detail oriented, have excellent communication skills & work well in cross-functional team environments. The ideal candidate will have a background in event and membership program management in an agile project management setting and a proven ability to identify new programs, products, processes, or promotions to meet companywide objectives and enhance the Guest Experience.   

QUALIFICATIONS:

• High School Diploma or equivalent required.
• Must have a minimum of 2 - 5 years of event or membership program management experience. Experience managing a fitness industry membership program a strong plus.   
• Strong analytical skills and business acumen 
• Flexibility with ever changing key initiatives 
• Expertise in MS Office applications & project management platforms 
• Highly organized with the ability to handle multiple projects simultaneously 
• Can adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities 
• Ability to manage and collaborate with multidisciplinary teams 
• Adept at conducting research into project-related issues and products 
• Excellent written and verbal communications and effective interpersonal skills 
• Strong formal presentation abilities 
• Self-directing and self-motivating 
• Ability to promote collaboration and teamwork across organizational boundaries 
• Ability to create and manage project schedules and timelines 
• Experience working directly with vendors, designers, software developers & engineers 

RESPONSIBILITIES:

• Must have a minimum of 2 - 5 years of event or membership program management experience. Experience managing a fitness industry membership program a strong plus.  
• Strong analytical skills and business acumen
• Flexibility with ever changing key initiatives
• Expertise in MS Office applications & project management platforms
• Highly organized with the ability to handle multiple projects simultaneously
• Can adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Ability to manage and collaborate with multidisciplinary teams
• Adept at conducting research into project-related issues and products
• Excellent written and verbal communications and effective interpersonal skills
• Strong formal presentation abilities
• Self-directing and self-motivating
• Ability to promote collaboration and teamwork across organizational boundaries
• Ability to create and manage project schedules and timelines
• Experience working directly with vendors, designers, software developers & engineers

PHYSICAL REQUIREMENTS:

• This position requires the ability to remain stationary at a computer for extended periods of time, with or without reasonable accommodation.  

• This position requires the ability to effectively perceive speech and express ideas over the phone and via Teams, with or without reasonable accommodation. 

Compensation range is $80,000 – 95,000k annually + bonus based on qualifications, experience, and performance.  Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements. 

We are accepting applications for this position until March 28, 2025. After this date, applications will no longer be considered for this opening unless it is reposted, however we may keep applications on file for future positions.  

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.