Manager, Inside Sales - Jacksonville, FL & New Braunfels, TX

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.

Job Summary

Responsible for overseeing the day-to-day operations of an inside sales team. Provide high level customer service while maximizing sales and gross profit. Ensure customers receive prompt and efficient service. Maintain profitability through report analysis, identification of trends, issue resolution and implementing solutions.

Major Tasks, Responsibilities, and Key Accountabilities

• Oversees the inside sales process to include reviewing sales orders, quotes, inquiries about product availability, and other sales/service related questions. Administers guidelines for consistent quoting.
• Supports, tracks, and measures all inside sales initiatives. Monitors sales and delivery plans for the inside sales team.
• Researches and prepares sales orders and quotes for customers according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Ensures associates receive training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assists associates in resolving problems associated with customer service, product availability, price, warranties and product delivery. Follows-up with customers to ensure satisfaction.
• Follows up on all sales orders to ensure full shipment/fulfillment. Reviews the daily reporting and expedites customer delivery needs.
• Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product training.
• Observes and evaluates performance, provides instruction and assigns duties. Provides coaching and development for sales acumen enhancement and team engagement.
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Nature and Scope

• Solutions require analysis and investigation.
• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.
• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
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Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.
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Education and Experience

• Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.