Offer summary

Qualifications:

High School degree or equivalent required; college degree strongly preferred., Certifications such as CompTIA Network+, Microsoft MS-900, and Cisco Meraki ECMS 1/2 are preferred., 2-5 years of experience in data networking and familiarity with hosted applications like Meraki and Microsoft 365., Strong technical skills in data networking, PC hardware/software support, and basic IT tech support..

Key responsabilities:

Act as a liaison between technical sales and implementation teams.

Provide training and ongoing support to end users for basic solutions.

Handle basic onboarding and provisioning of Cloud Managed Solutions.

Respond to initial support tickets and assist with basic network design and cloud equipment configuration.

Job description

THIS IS A FULL TIME REMOTE POSITION

Vyve Broadband strives to provide its customers with the highest quality service at the best possible price. To meet this challenge, Vyve Broadband sets high standards for all its
employees. We expect that all employees abide by all our policies and standards as described in the employee handbook and as communicated by management. Vyve Broadband expects all employees to represent the company in a pleasant, cheerful, and professional manner always. All staff are expected to work as a team with co-workers, management, and other Vyve Broadband offices to meet or exceed system goals.

The primary function of the Managed Services Engineering Specialist is to accelerate Commercial Support product development and growth. Acts as the liaison between technical sales and implementation teams. Provides training and ongoing support to end users for basic solutions to ensure customers maximize benefits of Vyve Broadband services.

Managed Services Engineering Specialist team members are a technical point of contact for both business clients and Vyve Broadband internal team members. This position incorporates basic design, education, service, and support to both business client and cross functional Vyve Broadband groups. This position reports directly to the Managed Services Supervisor.

Duties and responsibilities include the following:

Basic onboarding/provisioning of Cloud Managed Solutions
Initial ticket & support response
Basic network design
Basic cloud equipment staging/configuration
Basic cloud solution onboarding

Knowledge, Skills and Abilities

Data networking – LAN technologies
M365 suite management
PC hardware/software support
Windows OS support
Basic IT tech support
OSI reference model awareness
Basic cloud services support
Basic web & application knowledge
Introductory customer LAN troubleshooting
Notating and completing of onboarding/support tickets
Maintain customer knowledgebase data
Procurement assistance
Other duties as assigned

Working Conditions

Regularly sits and stands during working hours for prolonged periods.
Regularly work in an office setting with and around co-workers and computer equipment.

Qualifications

Education: High School degree or equivalent required. College degree strongly preferred.

Certifications: CompTIA Network+, Microsoft MS-900, and Cisco Meraki ECMS 1/2 preferred

Experience: 2-5 years’ experience in data networking, along with baseline experience with various hosted applications including but not limited to: Meraki, Ruckus, datto, Microsoft Windows, Microsoft Azure, or Microsoft 365

Required Skills: Ability to fulfill the job duties, skills and responsibilities listed above.

The above is a summary of responsibilities. Vyve Broadband anticipates that the job
responsibilities described herein may change from time to time as the needs of the system are
developed.

Required profile