1+ year in technical support or a similar role., Proficiency in SQL, including SELECT, filtering, and aggregates; familiarity with window functions or ClickHouse/Postgres is a plus., Strong customer-first mindset with the ability to translate technical details into clear solutions., Fluent in English to communicate complex ideas clearly to global clients..
Key responsabilities:
Investigate and resolve data issues by tracing data pipelines from source to SQL transformations.
Communicate with customers via Helpdesk (Jira) and video calls (Google Meet) to address technical challenges.
Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and develop solutions.
Document recurring cases to streamline future troubleshooting and improve efficiency.
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Improvado automates marketing reporting, enables informed budget decisions, and increases the ROI of marketing efforts. We help marketing teams streamline inefficient spreadsheet analytics and achieve deep insights into revenue generation.
Improvado connects data across 300+ marketing and sales platforms to build a holistic picture of marketing performance. As an end-to-end analytics platform, Improvado handles everything, from data extraction and normalization to visualizing data in insightful dashboards.
With Improvado, it’s easy to track the performance of your cross-channel efforts, calculate complex metrics such as CLV or CAC, attribute revenue to touchpoints, and recreate customer journeys.
Want to learn more? Schedule a demo at www.improvado.io.
Improvado is a fast-growing, AI-powered marketing intelligence platform trusted by global enterprises like ASUS, Docker, and Activision. We simplify complex data for marketing teams, enabling smarter budget decisions, campaign optimization, and ROI growth. Fresh off a $34M Series A funding round, we’re scaling rapidly and seeking passionate problem-solvers to join our mission.
Your Impact
As an Analyst, you’ll be the frontline hero for marketers, resolving critical data problems that drive their strategic decisions. Your work ensures our platform delivers accurate, actionable insights—directly impacting client success and our product’s evolution.
What You´ll Do
Solve Complex Data Challenges: Investigate issues like missing Reddit conversions by tracing data pipelines from source (API) to SQL transformations.
Engage & Empower Customers: Communicate via Helpdesk (Jira) and sometimes using video calls (Google Meet), turning technical roadblocks into trust-building moments.
Drive Product Excellence: Collaborate with Engineering, Product, and Customer Success teams to escalate bugs and shape solutions.
Become a Platform Expert: Master Improvado’s tools (SQL) and marketing APIs (Facebook, Reddit) to deliver swift, accurate resolutions.
Build Knowledge: Document recurring cases to streamline future troubleshooting.
What You Bring
Technical Proficiency:
1+ year in technical support or a similar role.
SQL skills (SELECT, filtering, aggregates); familiarity with window functions or ClickHouse/Postgres is a plus.
Customer-First Mindset: Passion for translating technical details into clear, empathetic solutions.
Collaborative Spirit: Thrive in cross-functional teams and fast-paced environments.
Fluent English: Communicate complex ideas clearly to global clients.
Why Improvado
Work Flexibly: Remote-first culture with asynchronous collaboration and results-driven hours.
Shape the Future: Work directly with enterprise clients and influence a product used by industry leaders.
Generous Time Off: 27 days PTO + US holidays
Vibrant Culture
Ready to Untangle Data & Empower Marketers?
If you’re curious, proactive, and eager to grow in a scaling startup, apply today! Let’s transform marketing intelligence together.
#li-remote
Required profile
Experience
Industry :
Madtech: Marketing + Advertising + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory.