Offer summary

Qualifications:

Fluency in Italian (verbal and written) is essential., Excellent computer literacy and technical skills are required., Previous customer service experience is preferred., Must be located in South Africa with a permanent residence permit or South African ID..

Key responsabilities:

Assist passengers with pre and post flight travel-related queries in both Italian and English.

Handle voice calls and written correspondence using airline reservation systems.

Interact daily with international passengers, addressing their queries and compliments.

Meet specific key performance indicators and expected client service levels in a demanding call center environment.

Job description

REMOTE WORK- Italian Speaking Customer Service Consultants (Airline) - South Africa - Must be fluent in Italian.
Start 17 March 2025
Salary R15,800 per month. Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.

Job Description
This is a remote position.
Work for a prestigious airline brands on various work streams
Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages
Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
Fully paid product and systems training provided.
Daily interactions with international passengers with queries and compliments
Required to meet specific key performance indicators and meet expected client service levels.
Demanding and time-sensitive call centre environment
Employment terms and conditions
Remuneration: R190 000 CTC per annum, Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.
Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
Rotational shifts Mondays – Fridays includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
Training: 4- 6 weeks (Fully Paid).
Probation period: 4 months
Health insurance benefit (Paid for by the Company)
Remote position
Own home Fibre internet line & UPS solution required for work from home option
Requirements
Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
Located in South Africa
Permanent residence permit/ South African ID holders only
Excellent Computer literacy & technical skills
No criminal record.
Flexibility to work shifts
Previous customer service experience preferred.

Salary: Market related

Required profile