Offer summary

Qualifications:

Minimum of 3-5 years of experience in remote network and systems administration at an enterprise level., Proven experience in managing Azure cloud environments and Microsoft 365 administration., Strong familiarity with cybersecurity practices and protocols, along with relevant certifications preferred., Excellent verbal and written communication skills, with a proven ability to troubleshoot and resolve IT issues..

Key responsabilities:

Manage and monitor Azure cloud infrastructure, ensuring optimal performance and security.

Administer Microsoft 365 services, including user management and security configurations.

Provide technical support and guidance to users, ensuring smooth network operations.

Collaborate with the Infrastructure team to maintain and manage the company’s computer networks and servers.

Job description

About the Client:

Founded in 1996, Carmel Partners is one of the nation's leading specialists in real estate investment management, with expertise in investing, developing, and constructing luxury multi-family real estate.

Carmel Partners focuses on achieving superior risk-adjusted returns across various market cycles through its vertically integrated platform, operating in supply-constrained, high barrier-to-entry markets across the U.S.

Since its inception, the firm has acquired, renovated, or developed— or is in the process of doing so— more than 43,000 apartment units, with an estimated value exceeding $13.5 billion. Headquartered in San Francisco, Carmel Partners also has offices in Los Angeles, New York, Seattle, Denver, and Washington, D.C.

Role Summary

The Infrastructure Operations Specialist’s primary responsibility is to manage Carmel’s Azure cloud environment and Microsoft 365 administration. You will also work with the Infrastructure team on maintaining and managing the company’s computer networks and servers, ensuring optimal performance by monitoring and troubleshooting any issues.

This role involves the deployment, administration, and monitoring of Azure solutions, as well as managing identity, governance, virtual networks, and computing in a cloud environment. Additionally, you will be responsible for ensuring the seamless operation and security of our Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, and other related services. You will assist the Support team as an escalation resource for issues related to Microsoft software and connectivity.

Additionally, you will provide technical support and guidance to users, ensuring smooth and efficient network operations.

Who you are

You have a proven record of strong performance in your work and have excellent skills at communicating on the page, on the phone, and electronically, including explaining technical solutions to situations that arise in a concise and efficient way. Managing multiple projects under time constraints is no problem for you, likely because of your keen attention to detail and problem-solving skills. You’re great with people, which shows in your customer service and ability to diffuse and work through stressful situations in a thoughtful manner. You are always looking at the bigger picture of how to help the company utilize its connected systems.

What you’ll do

Manage and monitor Azure cloud infrastructure, ensuring optimal performance and security.
Administer Microsoft 365 services, including user management, security configurations, and service optimization.
Implement and maintain identity and access management policies as directed.
Manage the performance of virtual networks, storage, and computing resources within Azure.
Assist in management of on-prem servers through the installation of software, configuration, patch management, and maintenance.
Assist in the data backup processes and monitor performance of backups.
Participate in any disaster recovery actions.
Ensure compliance with organizational policies and industry standards.
Collaborate with others to support business objectives and improve cloud and Microsoft 365 services.
Monitor network performance and identify any issues.
Assist as needed with the remote configuration and maintenance of network hardware, including routers, switches, and firewalls.
Implement security measures to protect against cyber threats.
Provide technical support and guidance to users.
Other duties, responsibilities, and special projects as assigned.

Requirements

Minimum of 3-5 years of experience in remote network and systems administration at an enterprise corporate level.
Proven experience in managing Azure cloud environments and Microsoft 365 administration.
Experience with network hardware (routers, switches, firewalls).
Strong familiarity with cybersecurity practices and protocols.
Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Enterprise Administrator Expert are preferred.
Experience with Active Directory and Group Policy management.
Proven track record of troubleshooting and resolving IT issues.
Experience with system updates and patch management, backups, and disaster recovery planning.
Experience managing server hardware, virtual machines management (Hyper-V), Azure cloud management, and AWS environment management.
Excellent customer service.
Excellent verbal and written communication skills.
Proven ability and desire to learn new systems.

Additional Information for Remote Role

Work Hours: Must be flexible to work in different time zones to align with the company’s operational hours.
Communication: Strong internet connection and reliable communication tools are essential.
Remote Work Environment: Must have a dedicated workspace free from distractions to ensure productivity.
Cultural Sensitivity: Ability to work effectively with a diverse team and understand cultural differences.