Offer summary

Qualifications:

2+ years of experience in a remote support environment, Exceptional communication and presentation skills, Proficiency in Microsoft Office 365, Microsoft Entra ID, and SharePoint, Strong troubleshooting skills across MacOS and Windows operating systems..

Key responsibilities:

Provide first-line technical support to remote professionals and staff members

Maintain and develop SharePoint sites and technical documentation

Develop and deliver training materials on new applications and IT processes

Continuously identify opportunities for process improvement and advocate for new technologies.

Job description

This is a remote position.

Who we are:

WorkBetterNow ( www.workbetternow.com) provides full-time positions for professionals in LATAM looking to work with United States-based companies. Our certified professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you're in the right place.

We are looking for a motivated and communicative IT professional with a strong background in tech support and a talent for public speaking. The ideal candidate is an excellent problem-solver who can translate technical concepts into clear, engaging communication for diverse audiences. If you thrive in a dynamic environment and enjoy helping others navigate technology, we’d love to hear from you!

Key Responsibilities:

Service Desk and Technical Support:

Provide first-line technical support to remote professionals and staff members, troubleshooting hardware, software, and network-related issues.
Resolve system issues promptly to minimize downtime and ensure the smooth operation of IT infrastructure and services.
Support internal IT needs, including onboarding new staff, setting up accounts, and configuring devices.
Assist in the administration of our Microsoft tenant, including Entra ID (formerly Azure AD), Office 365, and other Microsoft cloud services.
Manage user accounts, permissions, and group policies within the Microsoft ecosystem.

SharePoint and Documentation:

Maintain and develop SharePoint sites, ensuring content is up-to-date, organized, and user-friendly.
Design and implement SharePoint workflows, forms, and custom solutions to improve team collaboration and efficiency.
Create and maintain technical documentation, including user guides, troubleshooting manuals, and knowledge base articles.
Develop and update process documentation for IT procedures, ensuring accuracy and accessibility for all team members.
Train staff on SharePoint usage and best practices to maximize platform adoption and effectiveness.

Training and Process Improvement:

Develop and deliver comprehensive training materials on new applications, technologies, and IT processes.
Conduct security awareness training to educate staff on best practices for data protection, phishing prevention, and secure device usage.
Advocate for the adoption of new technologies to enhance organizational efficiency and productivity.
Train and support team members on the use of software tools and other IT resources.
Continuously identify opportunities for process improvement and contribute to the development of IT policies and procedures.

Requirements

Exceptional communication and presentation skills, coupled with a natural ease and confidence in public speaking.
2+ years of previous experience in a remote support environment.
Attention to detail, process-oriented mindset, and commitment to growth and efficiency.
Strong team player with a proactive and positive attitude towards learning and technology.
Ability to work independently or collaboratively.
Proficiency in Microsoft Office 365 suite, Microsoft Entra ID, and SharePoint maintenance and development.
Understanding of security best practices, including identity management, data protection, and endpoint security
Strong troubleshooting skills across MacOS and Windows operating systems, including hardware, software, and network issues.

Technical Requirements

Personal computer with 12GB+ RAM
Intel i3 8th generation or newer, an AMD Ryzen 3 2nd generation or newer, or an M1 chip.
Windows 10+ or from macOS Mojave to the latest version.
50 Mbps Internet Speed (Minimum)
USB headset with noise-canceling (ideally)

Benefits

Work from the comfort of your home
A supportive work environment that values its people.
Above-average salary, with scheduled increases after 6 and 12 months of employment.
Wellness Benefit after 3 months of employment to support your overall well-being.
Paid vacations and personal days.
Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for WBN Certified Professionals™ who have been with WBN for more than one year).