Company Profile:
Our client is a France based company and the leading independent European financial services company that specialises in Research, Execution, Fixed Income and Credit, Structured Solutions, Corporate Finance and Asset Management.
As an L1 IT Support Specialist, you are essential in providing comprehensive technical support and assistance to both internal users and external clients. This role requires a robust understanding of IT systems and software, with a focus on efficiently resolving technical issues while maintaining high user satisfaction. You will manage support processes and adhere to IT best practices, ensuring alignment with our business goals and user needs.
Duties and Responsibilities:
Technical Support and Troubleshooting
M365 / MS Exchange Administration and Azure Exposure
Use of IT Service Management Tools and Ticketing Systems
Exceptional Communication and Customer Service
Proactive and Self-Driven Approach
Training and User Education
Continuous Improvement and Innovation
Security and Compliance
Requirements
Must-have Skills / Qualification:
Nice-to-have / Advantageous Skills:
Benefits
Location:Work From Home - equipment provided
Working hours / Job Type:
Monday to Friday, 4:35PM - 1:35AM Manila time (with 8 core working hours inclusive of 1-hour break)
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