IMS Account Coordinator - Remote (Edmonton, Alberta or Vancouver, British Columbia Canada)

Company:

IMS Account Coordinator – Full-time - Remote from BC or Alberta

Role Summary

The ClaimsPro office is a is seeking an Account Coordinator to join the team. This role will provide administrative support to the Client Services Group in preparing data for client reports, and centralized administration of large insurer client programs.

Here are great reasons to work for ClaimsPro:

• you will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by other experienced local claims support, centralized after hours support, and dictation services;
• you are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - XPERA Risk Mitigation & Security, ESM Emergency Security Management, IPG International Programs Group, PARIO Engineering and Environmental Sciences.
• your continuous education will be considered and likely funded, especially CIP course work.
• your workload is balanced to ensure you can maintain a high quality level;

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

Visit www.scm.ca or www.claimspro.ca to learn more 

Competencies required to succeed 

• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others; 
• Adaptability – embraces change and demonstrates a willingness to learn 
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner 

 
Responsibilities 

• Your role will include:
• Triage new claims and ensure they are set up daily.
• Address inquiries from internal and external customers.
• Assist with the creation and maintenance of client guidelines
• Centralized Payment Desk responsibilities
• Preparation of data and tracking data for client pricing models
• Communicating with IT to ensure that all aspects of client account set up are in place 
• Assist with providing training and ongoing support for Client Access
• Subject matter specialist on use and administration of client claims management systems
• Regular preparation of client specific data for client operational reports
• Assist internal stakeholders with client related procedural issues and protocol
• Perform account/file reviews to determine operational compliance
• When required, support with rotational afterhours claims watch (available to be on-call until 8 PM EST).

 
Education, knowledge and experience required 

• Post-secondary education
• Bilingual in both French and English is an asset
• Insurance industry experience/exposure preferred
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years’ experience in a customer service/support role required
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases

 
Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates.  Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information.  SCM welcomes resumes submitted directly from candidates.