Helpdesk Analyst

Job Description: 

Clients from around the world depend on the 24/7/365 operation of our proprietary ERP solution. Their work is fast paced and represents very high value. Disruptions to operations impose unacceptable costs on their business. The ERP Application Technical Support Analyst will be the first line of defense in ensuring our clients maintain operational continuity without disruption. You will receive support calls from clients ranging from CEOs to Warehouse Personnel who will present you with a wide variety of support requests. One call could be troubleshooting a label printer’s configuration in Linux. Another call could be walking a client’s new employee through month end financial procedures and reporting that was executed incorrectly. Another call could be diving into a database and troubleshooting errors in data or configuration that caused the client’s new product line to produce errors that halt business. You will contribute to 4GL Solution’s culture of service by helping our demanding clients with calm, confident solutions to their issues. You possess strong conflict resolution, customer service & technical expertise in addition to general helpdesk skills. For the right candidates, we will help you develop the necessary technical and business expertise in our ERP solution.

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.