HR and Operations Director

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About the HR and Operations Director role...

You'll lead HR and Operations across the Americas region, including the US, Mexico, and Latin America. Working with our regional leaders, you'll help our teams collaborate better and achieve excellence in everything we do.

This role combines strategic leadership with hands-on, day-to-day operations. You'll help shape how we work, while building on SiteMinder's great culture. Your focus will be on making our teams more effective, keeping our people engaged, and bringing SiteMinder's values to life in everything we do.

What you'll do...

As a Senior Leader in the Americas, you'll:

• Shape our regional HR strategy

• Lead our Mexico office

• Guide teams across the Americas

Your Operational Role

• Work with our global teams to keep business running smoothly

• Help different departments work better together

• Manage office budgets and payroll

• Look after our buildings and facilities

• Make sure we follow local laws and policies

Your HR Role

• Coach and guide our managers

• Use data to spot trends and make improvements

• Help shape our HR strategy

• Guide performance reviews

• Handle employee matters

• Keep our HR policies up to date

• Track and report on people costs

• Take on other tasks as needed

What you have...

• Extensive experience as a Senior HR Leader

• You’re hands-on and love working with people

• You know how to get teams working together effectively, across regions and timezones

• You make work a positive place to be

• You spot ways to make things better

• You think creatively when solving problems

• Advanced English and Spanish language skills required, with ability to communicate effectively at all organisational levels

When applying for this role please send your CV in English

Our Perks & Benefits…

- Hybrid working model

- Mental health and well-being initiatives

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.